Water Country - Park Services Supervisor

0911 Festival Fun Parks, LLC; Portsmouth (NH); On-site; USD 42,000 - 65,000; Full time

Job summary

Water Country in Portsmouth, NH is seeking a Park Services Supervisor to oversee the upkeep of all facilities, restrooms, and midways. You will supervise the Park Service team, manage scheduling, inventory, and daily operations while enforcing safety and park standards.

Ideal candidates have 2+ years in park service, grounds, or housekeeping and at least 1 year of supervisory experience; a High School diploma or equivalent is preferred.

Qualifications

• High School education preferred; equivalent work experience will be considered.
• 2+ years of park service, grounds, or housekeeping experience desired.
• 1+ year of supervisory experience.

Responsibilities

• Oversee daily park services operations and supervise team.
• Schedule, inventory, and backfill positions as needed.
• Ensure cleanliness and safety in restrooms, buildings, and midways.
• Enforce policies, training, and performance coaching.
• Address guest concerns professionally and maintain park standards.

Skills

Supervisory experience

Customer service

Facility maintenance

Fluent English

Spanish (plus)

Education

High School diploma

Equivalent work experience considered

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave-and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service-what we call Heartspitality®-the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

We are currently looking for a:

Water Country - Park Services Supervisor

Roles & Responsibilities:

The Park Services Supervisor is directly responsible for the upkeep of all facilities including the restrooms, buildings, and midways. This position is responsible for scheduling, daily placement, inventory, documentation, and addressing day-to-day issues and concerns.

Supervisory Duties:

• Supervise the daily operations of the Park Service's team and any other assigned departments
• Lead by example, attitude, and as a representation of Water Country's core values
• Act as an approachable mentor and coach to all assigned team members
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all Park Services positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meals and other breaks are being given in accordance with NH law
• Ensure daily sign-in sheets are completed and submitted each day
• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Ensure that the daily cleaning/nightly cleaning protocols are being completed according to Park standards
• Audit restrooms, eating areas, and overall park cleanliness
• Perform whatever duties are necessary to ensure park cleanliness
• Proactively monitor the Park for safety hazards (e.g. wet floors, tripping hazards, etc.)
• Maintain records of all work completed and safety inspections
• Maintain high standards of performance for all assigned areas of responsibility
• Ensure compliance with all OSHA, DEP, ADA, and other applicable standards and state/local regulations.
• Ensure that all team members have necessary supplies to successfully perform duties
• Address any escalated guest concerns and criticisms with a high degree of professionalism and propose solutions to deescalate the situation.
• Courteously resolve guest questions and concerns, and assist with lost children
• Ensure employees have necessary supplies to perform duties
• All other duties and special projects assigned by leadership

Language:

Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.

Education and Experience:

• High School education preferred equivalent work experience will be considered
• 2+ years of previous Park Service, grounds, or housekeeping work experience desired
• 1+ year of previous supervisory experience

Requirements:

• Must be at least 18 years of age to comply with NH Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
• Must possess a valid driver's license and a good driving record
• Ability to safely and efficiently operate motorized vehicles and equipment
• Ability to comply with all uniform policies
• Must possess strong attention to detail and desire to keep park clean and presentable
• Ability to safely and properly use a variety of cleaning equipment, including brooms, mops, and chemicals
• Must display a positive attitude, eagerness to learn, and professional image in compliance with all park guidelines
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

Physical Requirements:

• Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time
• Ability to remain on feet for majority of the workday
• Ability to remain sedentary for periods of time, while using a computer
• Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more
• Ability to consistently use hands to grasp, control, move objects/tools
• Ability to see details of objects that are more than a few feet away

Working Conditions:

• Frequent exposure to all outdoor and indoor areas of the park
• Frequent exposure to the variable out