Water Country - Guest Relations Host

0911 Festival Fun Parks, LLC; Portsmouth (NH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Seasonal opportunities

Job summary

Water Country in New Hampshire is seeking a Guest Relations Host to deliver outstanding visitor service and act as a park ambassador. This role focuses on answering guest questions, handling inquiries, and providing park information with a positive, friendly attitude.

Ideal candidates are friendly, communicative, and able to deescalate issues while helping guests with tickets, directions, and park policies. Must be 16+ with flexible availability; outdoor conditions and seasonal scheduling apply.

Qualifications

• Must be at least 16 years old to comply with NH Child Labor Laws.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Reliable transportation to and from scheduled shift.
• Must follow uniform policies.
• Exceptional customer service skills with a positive and professional approach.
• Ability to handle high-pressure situations and meet deadlines.
• Strong written and verbal communication skills.
• Attention to detail and problem-solving abilities.
• Ability to follow direction, multitask, and work as part of a team or independently.

Responsibilities

• Be an ambassador for Water Country and deliver exceptional customer service.
• Welcome guests to the park in a warm and friendly manner.
• Serve as primary contact for general park questions and inquiries.
• Convey park information, policies, and procedures clearly.
• Assist guests with questions and complaints via in-person, telephone, or email.
• Deescalate guest concerns with a positive attitude.
• Direct and transfer department specific requests to the appropriate manager.
• Sell and collect tickets and season passes using POS.
• Assist with administrative tasks, including reporting and data tracking.
• Provide on-the-job training to other Guest Experience team members.
• Maintain compliance with company policies to create a safe environment.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Problem solving

Multitasking

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave-and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service-what we call Heartspitality®-the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

We are currently looking for a:

Water Country - Guest Relations Host

Roles & Responsibilities:

The Guest Relations Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests.

The Guest Relations Host serves as a park ambassador to provide superior customer service to all Guests and supports the entire Guest Experience team. This role will have heavy focus on assisting guests with their questions, complaints, and providing helpful information about the park during their visit.

The ideal candidate will be friendly, have strong communication skills, and have a knack for exceptional customer service.

Roles & Responsibilities:

• Be an ambassador for Water Country and focus on delivering exceptional customer service to prospective and existing guests.
• Welcome guests to the park in a warm and friendly manner.
• Serve as primary point of contact for all general park questions and inquiries
• Convey Park information, policies, and procedures to guests and other team members in a timely, accurate, professional manner
• Courteously assist guests with questions and complaints via in-person, telephone, or email communications
• Deescalate guest concerns with a positive attitude
• Direct and transfer department specific requests to the appropriate manager
• Sell and collect tickets and season passes
• Utilize Point of Sale (POS) technology to sell tickets, products, and services
• Assist with administrative tasks, including reporting, data tracking, and office organization
• Provide on the job training to other Guest Experience team members
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
• Assist other Guest Experience departments as needed
• All other duties assigned by leadership

Language: Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 16 years of age to comply with NH Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to remain sedentary for extended periods of time, while using a computer or POS equipment
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more

Working Conditions:

• This role will be based in both an office setting as well as frequent exposure to outdoor environments
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions
• Subject to frequent interruptions and requests that may require reprioritization of activities

Team member benefits:

Working at Water Country is about making people happy! It's about being independent and having fun, making new friends and earning extra money while doing so. As a Water Country host, you can be the smiling face that makes a great first impression for incoming guests, a lifeguard who soaks up the sun while keeping guests safe, or a maintenance technician that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Herschend Perks & Benefits:

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