Water Country - Park Services Supervisor

DNU - Festival Fun Parks, LLC (OLD); Portsmouth (NH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Flexible schedule

Free park entry for employee

Employee events

Job summary

Water Country NH is seeking a Park Services Supervisor to oversee daily operations of the Park Services team and related departments. You will lead by example, coach staff, and ensure safety, cleanliness, and guest satisfaction across the park.

Ideal candidates have supervisory experience in parks or housekeeping, strong customer service skills, and a high attention to detail. A valid driver’s license and flexible scheduling are required for this role.

Qualifications

• High school education or equivalent; and relevant park service experience.
• Experience supervising teams in parks, grounds, or housekeeping.
• Driver’s license and ability to operate cleaning equipment are required.

Responsibilities

• Supervise daily operations of the Park Services team and other departments as assigned.
• Lead by example and uphold Water Country’s core values.
• Mentor and coach team members; participate in hiring and performance coaching.
• Ensure adherence to safety policies and local regulations; backfill as needed.
• Oversee scheduling, timekeeping, and sign-in documentation.
• Audit cleanliness and safety, and manage guest inquiries professionally.
• Maintain supplies and address safety hazards; enforce park standards.

Skills

Customer service

Leadership

Communication

Attention to detail

Safety awareness

Education

High School education or equivalent

Park Service/grounds/housekeeping experience

Supervisory experience

Tools

Valid driver’s license

Cleaning equipment operation

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family‑held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

We are currently looking for a Water Country – Park Services Supervisor.

Roles & Responsibilities

Supervisory Duties

• Supervise the daily operations of the Park Service’s team and any other assigned departments
• Lead by example, attitude, and as a representation of Water Country’s core values
• Act as an approachable mentor and coach to all assigned team members
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all Park Services positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meals and other breaks are being given in accordance with NH law
• Ensure daily sign‑in sheets are completed and submitted each day
• Assist with team scheduling and timekeeping activities

Departmental Duties

• Ensure that the daily cleaning/nightly cleaning protocols are being completed according to Park standards
• Audit restrooms, eating areas, and overall park cleanliness
• Perform whatever duties are necessary to ensure park cleanliness
• Proactively monitor the Park for safety hazards (e.g. wet floors, tripping hazards, etc.)
• Maintain records of all work completed and safety inspections
• Maintain high standards of performance for all assigned areas of responsibility
• Ensure compliance with all OSHA, DEP, ADA, and other applicable standards and state/local regulations.
• Ensure that all team members have necessary supplies to successfully perform duties
• Address any escalated guest concerns and criticisms with a high degree of professionalism and propose solutions to deescalate the situation.
• Courtinously resolve guest questions and concerns, and assist with lost children
• Ensure employees have necessary supplies to perform duties
• All other duties and special projects assigned by leadership

Language

Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.

Education and Experience

• High School education preferred equivalent work experience will be considered
• 2+ years of previous Park Service, grounds, or housekeeping work experience desired
• 1+ year of previous supervisory experience

Requirements

• Must be at least 18 years of age to comply with NH Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
• Must possess a valid driver’s license and a good driving record
• Ability to safely and efficiently operate motorized vehicles and equipment
• Ability to comply with all uniform policies
• Must possess strong attention to detail and desire to keep park clean and presentable
• Ability to safely and properly use a variety of cleaning equipment, including brooms, mops, and chemicals
• Must display a positive attitude, eagerness to learn, and professional image in compliance with all park guidelines
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

Physical Requirements

• Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time
• Ability to remain on feet for majority of the workday
• Ability to remain sedentary for periods of time, while using a computer
• Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more
• Ability to consistently use hands to grasp, control, move objects/tools
• Ability to see details of objects that are more than a few feet away

Working Conditions

• Frequent exposure to all outdoor and indoor areas of the park
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions
• Subject to constant repetitive motion, high noise levels, flashing lights, highly populated areas, and exposure to various cleaning chemicals
• Subject to bloodborne pathogens Proper PPE is required in these situations.
• Subject to frequent interruptions and requests that may require reprioritization of activities

Team member benefits

Working at Water Country is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Water Country host, you can be the smiling face that makes a great first impression for incoming guests, a lifeguard who soaks up the sun while keeping guests safe, or a maintenance technician that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights! Herschend Perks & Benefits:

• Flexible schedule
• Ability to cross‑train and learn unique skills across various departments
• Enjoy free entry to Water Country and select Herschend parks at no cost on your days off
• Invitations to exclusive company‑sponsored employee events throughout the season

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Water Country.

We're not just in the attractions business; we're in the people business- and that starts with our own. Our 20,000+ hosts across North America are the heartbeat of our diverse and growing company. In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career