Water Country - Head Guard

0911 Festival Fun Parks, LLC; Portsmouth (NH); On-site; USD 19,000 - 25,000; Full time

Job summary

Water Country’s Head Guard position at 0911 Festival Fun Parks, LLC is responsible for guest safety and the daily leadership of the Aquatics team. You will oversee operations, assist with administrative duties, and ensure adherence to Ellis & Associates standards.

You will mentor lifeguards, conduct training activities, respond to emergencies, and coordinate with park leadership to maintain a safe environment for guests and staff in Portsmouth, NH.

Qualifications

• No formal education required for this position.
• Minimum 16 years old to comply with NH Child Labor Laws.
• 1+ year lifeguard experience preferred.
• Must complete Ellis & Associates Lifeguard Training Program before becoming a lifeguard.

Responsibilities

• Oversee the day-to-day operation in the assigned area and assist with administrative duties.
• Lead by example and coach assigned team members.
• Ensure lifeguard rotations meet Ellis & Associates standards and exceed them.
• Provide first-aid and assist injured guests or team members within scope.
• Assist with team scheduling and timekeeping activities.
• Delight guests by providing courteous assistance and address questions or concerns.
• Respond to radio calls and log times in Dispatch; maintain safety and sign-in sheets.
• Maintain park areas clean and hazard-free prior to opening; manage crowd control during emergencies.

Skills

English fluency

Spanish language

Education

Ellis & Associates Lifeguard Training Program

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave-and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service-what we call Heartspitality®-the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

We are currently looking for a:

Water Country - Head Guard

Roles & Responsibilities

Head Guards are responsible for the care and safety all guests and employees in the park. Leads will oversee the day-to-day operation in their assigned area as well as assist with administrative duties.

Supervisory Duties

• - Assist with the daily supervision of the Aquatics team
• - Lead by example, attitude, and as a representation of Water Country's core values
• - Act as an approachable mentor and coach to all assigned team members
• - Become knowledgeable of performing the essential duties of all aquatics and lifeguarding positions and backfill these positions when needed
• - Participate in training activities for all assigned employees
• - Ensure lifeguard rotations are within the Ellis and Associates standards
• - Ensure lifeguards are exceeding the Ellis and Associates standards
• - Ensure that all required meals and other breaks are being given in accordance with NH law
• - Ensure daily sign-in sheets are completed and submitted each day
• - Assist with team scheduling and timekeeping activities

Departmental Duties

• - Delight all guests by quickly and expertly providing courteous assistance to address their questions or concerns.
• - Stay alert when assigned to swimming areas to ensure guest safety.
• - Oversee daily morning checks for water attractions and waterslide testing
• - Oversee daily pool cleanings, tube field testing, and in-service classes for assigned team
• - Respond to all radio calls and properly log down time on rides in Dispatch station
• - Provide bathroom breaks for all team members, as needed
• - Render first-aid (within scope of knowledge) to injured guests or team members
• - Handle operation-related guest concerns and assist with lost children
• - Escalate major guest concerns to management or maintenance team in a timely manner
• - Maintain constant vigilance and proactively identify potential hazards inform Park leadership and/or maintenance team of any such situations in a timely manner
• - Ensure that all Park areas are clean and free of hazards, prior to daily opening
• - React in a calm and professional manner during emergency situations
• - Assist with crowd control in emergency situations
• - Ensure pre-opening and closing check lists are done by Aquatics team members
• - Update and ensure proper Zone Coverage and Zone Validations are done for each spot in the park
• - All other duties assigned by leadership

Education and Experience

• - No education requirements for this position
• - 1+ year of previous lifeguard experience desired
• - Must successfully complete the Ellis & Associates Lifeguard Training Program before becoming a lifeguard at Water Country.

Language: Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.

Requirements

• - Must be at least 16 years of age to comply with NH Child Labor Laws
• - Ability to work flexible schedule, including evenings, weekends, and holidays
• - Must be willing and able to work with a vastly diverse staff of lifeguards, including both American and International students
• - Demonstrated ability to successfully perform all swim tests, water rescues, assists
• - Ability to comply with all uniform policies
• - Must possess safety-oriented mindset and understand the importance of complying with all Federal, State, and local regulations regarding aquatics safety standards
• - Ability to attend 4 hours of in-service training per month
• - Ability to take control of emergencies and intense situations while remaining calm
• - Ability to manage crowd control during emergency situations
• - Must demonstrate a willingness to learn and ability to follow instructions
• - Must be guest-focused and work well with other team members and supervisors
• - Ability to work independently with minimal supervision

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. In certain cases, reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions