Watch Specialist

Time+Tide Watches; New York (NY); On-site; USD 52,000 - 72,000; Full time

Job summary

Time+Tide Watches in New York is seeking a Studio Watch Specialist to ensure a best-in-class customer experience across retail, events and service. Reporting to the Studio Manager, you will maintain premium product knowledge, manage stock, and support studio events.

You will build VIP relationships, uphold visual merchandising standards, assist with online order fulfillment, and coordinate with watch technicians to keep customers informed on repairs.

Qualifications

• Retail experience in luxury watch environment preferred.
• Strong stock management and customer service skills.
• Ability to meet sales targets and build VIP customers.

Responsibilities

• Maintain excellent product knowledge of all retail partner brands, ensuring they are presented in a premium and professional manner at all times.
• Account for stock security, ensuring stock takes are carried out efficiently following guidelines and that investigations are elevated and carried out to guarantee the results are accurate and under target.
• Ensure excellent customer service is provided and customer complaints are resolved efficiently and effectively.
• Contribute positively to the Time+Tide Studio team achieving monthly and annual sales targets.
• Build and maintain customer relationships to grow our US and New York watch community and create VIP customers.
• Ensure high standards of visual merchandising are maintained at all times including updating of in Studio screens.
• Assist with the fulfillment and dispatch of online orders.
• Support the Time+Tide Studio Manager to ensure Studio events are presented and executed to a high standard.

Job description

Position Description: Time+Tide Studio Watch Specialist

• Industry: Retail (Luxury Watches)
• Contract Type: Full Time

Position Summary

Reporting to the Time+Tide Studio Manager, the Time+Tide Studio Watch Specialist is responsible for ensuring the Time+Tide Studio offers a best in class customer experience across retail, events and customer service.

Retail Experience and Sales

• Maintain excellent product knowledge of all retail partner brands, ensuring they are presented in a premium and professional manner at all times.
• Account for stock security, ensuring stock takes are carried out efficiently following guidelines and that investigations are elevated and carried out to guarantee the results are accurate and under target.
• Ensure excellent customer service is provided and customer complaints are resolved efficiently and effectively.
• Contribute positively to the Time+Tide Studio team achieving monthly and annual sales targets.
• Build and maintain customer relationships to grow our US and New York watch community and create VIP customers.
• Ensure high standards of visual merchandising are maintained at all times including updating of in Studio screens.
• Assist with the fulfillment and dispatch of online orders.
• Support the Time+Tide Studio Manager to ensure Studio events are presented and executed to a high standard.

Customer Service

• Provide the highest level of customer service in store and ensure that the customer experience is always outstanding and worthy of maximizing 5-Star Google Reviews.
• Be a reliable point of contact for customer service support for Time+Tide Studio sales.
• Timely resolution of customer service issues.
• Liaise with local watch technicians to raise repair jobs and ensure customers receive appropriate communication and updates on job status.

Key Performance Indicators

• Contribution to achieving positive customer feedback and 5-Star reviews on Google.
• Contribution to achieving sales targets.
• Contribution to stock management metrics including stock take results.
• Mystery shopper results.

Key Interactions

• Time+Tide Studio Manager (New York)
• Time+Tide Assistant Studio Manager (New York)
• Time+Tide Studio Watch Specialists (New York)