Timepiece Sales Assistant to Head of Watches

Material Good; New York (NY); On-site; USD 45,000 - 70,000; Full time

Job summary

Material Good in New York seeks a Sales Assistant to the Head of Watches to support day-to-day workflows in the timepiece department, including entering purchase orders, tracking deliveries by brand, and managing allocations while cultivating a personal client book.

You will drive sales across our modern and vintage timepieces, assist with new jewelry and bespoke projects, coordinate with logistics and marketing, host private appointments, and deliver a refined, concierge-level experience to

Qualifications

• Prior experience in the luxury watch industry, whether in retail, sales, or merchandising
• Strong knowledge of the watch market, including independent brands and the collector landscape
• Highly organized and detail-oriented, with the ability to manage multiple brands, orders, and timelines at once
• Proficient in Microsoft Office, particularly Excel, Outlook, and Word
• Able to multitask and prioritize effectively in a fast-paced, high-accountability environment
• Excellent written and verbal communication skills, with the confidence to liaise with clients and brand partners
• Discretion and professionalism in handling high-value inventory and confidential client information

Responsibilities

• Process sales orders accurately and in a timely manner
• Maintain and update customer records and sales databases (e.g., CRM systems)
• Liaise with logistics, finance, and other internal departments to ensure smooth order and shipping fulfillment
• Assist with the preparation of sales proposals, quotes, and contracts
• Respond to customer inquiries and provide after-sales support for existing clients
• Coordinate with the marketing team on promotional materials and campaign execution
• Support with meeting schedules, and general admin
• Enter and maintain purchase orders (POs) with brand partners, ensuring accuracy of references, pricing, and quantities
• Track incoming deliveries by brand, monitoring shipment status and following up on outstanding or delayed orders
• Manage and record brand allocations, keeping allocation lists current and coordinating with the Head of Watches on client placement
• Consistently meet or exceed monthly, quarterly, and annual individual sales goals with a primary focus on collectible timepieces (modern and vintage)
• Drive both transactional and relationship-based sales, converting walk-ins, referrals, and appointments into repeat clients
• Proactively grow your pipeline through consistent client outreach, networking, and leveraging collector communities and events
• Educate your personal client book on Material Good’s offerings—including timepieces, jewelry, and bespoke projects—and identify cross-category opportunities to deepen relationships

Job description

Material Good in New York seeks a Sales Assistant to the Head of Watches to support day-to-day workflows in the timepiece department, including entering purchase orders, tracking deliveries by brand, and managing allocations while cultivating a personal client book.

You will drive sales across our modern and vintage timepieces, assist with new jewelry and bespoke projects, coordinate with logistics and marketing, host private appointments, and deliver a refined, concierge-level experience to