Luxury Watch Studio Specialist

Time+Tide Watches; New York (NY); On-site; USD 52,000 - 72,000; Full time

Job summary

Time+Tide Watches in New York is seeking a Studio Watch Specialist to ensure a best-in-class customer experience across retail, events and service. Reporting to the Studio Manager, you will maintain premium product knowledge, manage stock, and support studio events.

You will build VIP relationships, uphold visual merchandising standards, assist with online order fulfillment, and coordinate with watch technicians to keep customers informed on repairs.

Qualifications

• Retail experience in luxury watch environment preferred.
• Strong stock management and customer service skills.
• Ability to meet sales targets and build VIP customers.

Responsibilities

• Maintain excellent product knowledge of all retail partner brands, ensuring they are presented in a premium and professional manner at all times.
• Account for stock security, ensuring stock takes are carried out efficiently following guidelines and that investigations are elevated and carried out to guarantee the results are accurate and under target.
• Ensure excellent customer service is provided and customer complaints are resolved efficiently and effectively.
• Contribute positively to the Time+Tide Studio team achieving monthly and annual sales targets.
• Build and maintain customer relationships to grow our US and New York watch community and create VIP customers.
• Ensure high standards of visual merchandising are maintained at all times including updating of in Studio screens.
• Assist with the fulfillment and dispatch of online orders.
• Support the Time+Tide Studio Manager to ensure Studio events are presented and executed to a high standard.

Job description

Time+Tide Watches in New York is seeking a Studio Watch Specialist to ensure a best-in-class customer experience across retail, events and service. Reporting to the Studio Manager, you will maintain premium product knowledge, manage stock, and support studio events.

You will build VIP relationships, uphold visual merchandising standards, assist with online order fulfillment, and coordinate with watch technicians to keep customers informed on repairs.