Watch Operator (Intermediate) – 24/7 Mission-Critical Ops

KBR Careers; Chantilly (VA); On-site; USD 126,000 - 153,000; Full time

Job summary

KBR's National Security Solutions team seeks an Intermediate Watch Operator to oversee real-time monitoring and support for mission-critical systems in a 24/7 environment. The role requires advanced data analysis, proactive issue identification, incident coordination, and mentoring junior staff; on-site at a government facility, contingent on contract award.

Strong problem-solving and the ability to manage multiple priorities under pressure are essential to help keep national security systems

Qualifications

• Master’s degree with 7+ years of relevant experience, or bachelor’s with 8+ years, or no degree with 10+ years.
• Experience with operational monitoring tools, dashboards, and incident management systems.
• Proven ability to manage and resolve complex operational issues in high‑pressure environments.
• Familiarity with incident response frameworks and escalation procedures.
• Active TS/SCI clearance with adjudicated polygraph.

Responsibilities

• Monitor and analyze operational systems, dashboards, and alerts to ensure continuous availability and performance.
• Identify, investigate, and escalate anomalies, outages, or security incidents according to established protocols.
• Lead incident triage and coordinate with technical teams for timely resolution of complex issues.
• Maintain accurate documentation of events, actions taken, and system status updates.
• Provide situational awareness reports and briefings to leadership during operational events.
• Mentor and assist junior watch specialists in troubleshooting and escalation procedures.
• Participate in shift handovers and ensure continuity of operations across watch teams.
• Contribute to the development and refinement of standard operating procedures and best practices.
• Operate within a 24/7 shift schedule, including nights, weekends, and holidays.

Skills

Operational monitoring

Incident management

Leadership

TS/SCI clearance

Education

Master’s degree or higher

Bachelor’s degree

No degree with extensive experience

Tools

Monitoring tools

Dashboards

Incident management systems

Job description

KBR's National Security Solutions team seeks an Intermediate Watch Operator to oversee real-time monitoring and support for mission-critical systems in a 24/7 environment. The role requires advanced data analysis, proactive issue identification, incident coordination, and mentoring junior staff; on-site at a government facility, contingent on contract award.

Strong problem-solving and the ability to manage multiple priorities under pressure are essential to help keep national security systems