Watch Officer Mid: NOC/SOC Incident & Ops Lead

Avening-Management-and-Technical-Service; Quantico (VA); On-site; USD 90,000 - 115,000; Full time

Job summary

Paychex Inc. seeks a Watch Officer to monitor MCEN services and systems from a DoD-oriented operations center in the United States. The role involves incident tracking, escalation, and coordination with multiple teams to maintain service continuity.

Ideal candidates have 7+ years in similar environments, a Security+ certification, and a high school diploma. This full-time position requires secret clearance and offers stable on-site work in a government-support context.

Qualifications

• 7 years’ experience in similar environments.
• Experience in a NOC, SOC, help desk, command center, or DoD watch environment.
• Security+ certification required.

Responsibilities

• Monitor the operational status of MCEN services and systems.
• Receive and track network outages, incidents and significant events.
• Maintain situational awareness for the operations center/watch floor.
• Coordinate with network operations, cybersecurity, service desk, field teams and stakeholders.
• Escalate significant incidents to the technical teams and leadership.
• Track incidents through resolution and ensure proper documentation.
• Prepare shift turnover reports, daily operational summaries and incident reports.
• Participate in incident bridges or conference calls during major outages.
• Monitor trouble tickets.

Skills

NOC/SOC experience

7+ years experience

Education

High school diploma

Security+ Certification

Job description

Paychex Inc. seeks a Watch Officer to monitor MCEN services and systems from a DoD-oriented operations center in the United States. The role involves incident tracking, escalation, and coordination with multiple teams to maintain service continuity.

Ideal candidates have 7+ years in similar environments, a Security+ certification, and a high school diploma. This full-time position requires secret clearance and offers stable on-site work in a government-support context.