Watch & Jewelry Repair Intake Concierge

Kerns Fine Jewerlry; Burlingame (CA); Vor Ort; USD 42.000 - 60.000; Vollzeit

Zusammenfassung

Kerns Fine Jewerlry is seeking a Watch & Jewelry Repair Take-In Coordinator to manage intake, documentation, and client communication for repair services. You will be the first contact for repair clients, ensuring items are evaluated, documented, and routed to technicians while delivering an exceptional client experience.

The role requires greeting clients, documenting item condition, creating intake tickets, explaining processes, coordinating with technicians, maintaining item tracking,

Qualifikationen

• Experience in luxury retail, jewelry, watch service, or customer service.
• Attention to detail and documentation; use of a loupe.
• Gemology education: GIA or AGS.
• Experience in jewelry evaluation.
• Strong communication and interpersonal skills.
• Ability to handle high-value merchandise with care and discretion.
• Basic knowledge of watch/jewelry components (training provided).
• Proficiency with POS, CRM, or repair-tracking software.
• Strong organizational and multitasking abilities.
• Strong computer skills.

Aufgaben

• Greet clients and professionally receive watches and jewelry for repair.
• Conduct initial inspections and document item condition, materials, brand, serial numbers, value, and client concerns.
• Create accurate repair intake tickets with service descriptions, estimates, and delivery timelines.
• Explain repair processes, timelines, and policies to clients.
• Check incoming repairs for deficiencies and proper documentation.
• Coordinate with in-house or external technicians for routing and prioritization.
• Maintain organized tracking from intake through completion and pickup.
• Communicate status updates to clients via phone, email, or messaging.
• Process repair payments and related transactions.
• Ensure proper packaging, labeling, and secure storage of items.
• Assist with quality-control checks at completion to confirm alignment with intake.
• Support service-to-sales by referring clients to sales associates when appropriate.

Kenntnisse

Luxury retail experience

Attention to detail

Strong communication

Organizational excellence

Discretion with high-value items

Customer service

Professional presentation

Multitasking

Team coordination

Ausbildung

Gemology (GIA or AGS)

Tools

POS

CRM

Repair tracking systems

Jobbeschreibung

Kerns Fine Jewerlry is seeking a Watch & Jewelry Repair Take-In Coordinator to manage intake, documentation, and client communication for repair services. You will be the first contact for repair clients, ensuring items are evaluated, documented, and routed to technicians while delivering an exceptional client experience.

The role requires greeting clients, documenting item condition, creating intake tickets, explaining processes, coordinating with technicians, maintaining item tracking,