Jewelry Services Intake Specialist

Springer; Portland (ME); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

Springer''s Jewelers in Portland, ME seeks a Service Intake Coordinator to guide clients through jewelry and timepiece service needs with expertise and care. You will gather client requirements, explain options, and set expectations for timelines and next steps, ensuring a trusted, seamless experience.

Working with Client Advisors, repair teams, and inventory partners, you will document intake accurately, support scheduling, and uphold Springer’s brand standards with polished communication and

Qualifications

• Experience in client-facing service or retail roles that supports consultative conversation and trust-building.
• Clear, professional communication skills that support collaboration across sales and service teams.

Responsabilités

• Engage clients to understand service needs and goals.
• Clearly explain service options, value, timelines, and next steps to support informed decision-making.
• Reinforce service value and care recommendations at service completion to support long-term client relationships.
• Collaborate with service coordinators and repair teams to ensure intake documentation supports efficient repair planning and execution.
• Maintain a professional, organized intake environment that reflects Springer’s brand and service standards.

Connaissances

Client-facing service

Consultative conversation

Clear communication

Attention to detail

Organizational skills

Adaptability

Formation

High school diploma or equivalent

Description du poste

Springer''s Jewelers in Portland, ME seeks a Service Intake Coordinator to guide clients through jewelry and timepiece service needs with expertise and care. You will gather client requirements, explain options, and set expectations for timelines and next steps, ensuring a trusted, seamless experience.

Working with Client Advisors, repair teams, and inventory partners, you will document intake accurately, support scheduling, and uphold Springer’s brand standards with polished communication and