Watch & Jewelry Consultant

Richemont; New York (NY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Health savings accounts (HSA)

401(k) with employer match

Paid time off

Volunteer time off

Job summary

Compagnie Financière Richemont SA, home to Piaget boutique in New York, seeks a Watch and Jewelry Consultant to deliver exceptional service and drive sales targets. You will build a local and international client base, participate in boutique events, and maintain product knowledge across Piaget creations.

Ideal candidates have 5–10 years in luxury retail, superb communication, and SAP/Microsoft Office proficiency.

Qualifications

• 5–10 years of luxury retail or service experience.
• Excellent communication and organizational skills.
• Well-groomed with professional demeanor.
• Proficiency in SAP and MS Office.

Responsibilities

• Achieve sales targets and KPIs while developing Piaget client base.
• Define and recruit prospective clientele.
• Assist and support after-sales clients.
• Develop knowledge of Piaget creations to provide exceptional service.
• Participate in boutique events to grow client base.
• Share ideas with management for business development.
• Follow procedures in Retail Book and RISE.
• Provide exceptional service to clients and prospects.
• Demonstrate Piaget luxury lifestyle through service and appearance.
• Capture and follow up with clients, prospects, CS and reservations.
• Build and maintain local and international client databases.
• Resolve client issues professionally and promptly.

Skills

Luxury retail experience

Customer service excellence

Sales generation

Team player

Tools

SAP

Microsoft Office

Job description

Role Overview

The Watch and Jewelry Consultant role is a representative of Piaget and should ensure exceptional service for all clients. The Watch and Jewelry Consultant is responsible for achieving sales targets and proactively developing a Piaget Client Base.

Responsibilities

Sales Performance & Service:

• Achieve sales targets and KPIs while proactively developing a Piaget Client Base.
• Define and recruit prospective clientele.
• Assist and support after sales clients.
• Develop a detailed knowledge of Piaget creations to provide exceptional customer service.
• Participate in Boutique events in order to develop potential clientele.
• Share ideas and recommendations to management in development of individual business.
• Follow and implement all required procedures, standards and policies as outlined in the Retail Book and RISE.

Clienteling:

• Provide exceptional customer service surpassing client’s expectations at every opportunity.
• Demonstrate the refined luxury lifestyle of Piaget through customer service, attitude, personal grooming, dress code and behavior at all times.
• Ensure the highest level of service and care for both clients and prospects.
• Implement an effective data capture & follow up for clients, prospects, CS and reservations.
• Build, develop and maintain your own Local and International client database ensuring client’s loyalty.
• Resolve client challenges with the highest professionalism, promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the Boutique Management.

General Operations:

• Recommend improvements to the management team in all aspects of the boutique operations/maintenance.
• Attend and participate in all boutique meetings and trainings as required
• Support the management in any back of house/administrative operations as requested.
• Demonstrate flexibility by supporting the boutique in ad-hoc responsibilities.
• Finalize all sales in SAP system.

Stock Management:

• Control inventory quality (scratches, movements, batteries for quartz watches) maintaining exceptional selling conditions.
• Participate and support the team with daily and annual inventories.
• Take ownership of designated inventory categories, maintaining the highest standard.

Visual Merchandising:

• Implement and follow all standards as per the Boutique Visual Merchandising guidelines.
• Actively ensure merchandise presentation reflects VM standards and general cleanliness of the boutique at all times

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

Qualifications

• 5 to 10 years’ experience with a strong passion and understanding for the luxury retail and/or service industry.
• Excellent communication and organizational skills both written and verbal.
• Well-groomed and demonstrates an attitude of professionalism, conscientiousness and reliability.
• Takes initiative, is conscientious and provides complete follow through on all aspects of responsibility
• Has a “team player” spirit and the ability to work well within a group/team dynamic
• Shows innovation and initiative in setting customer care standards.
• Proficiency with SAP and Microsoft Office software.
• Assist with special projects as needed.
• Enthusiastic, self-confident and self-motivated with a positive attitude at all times.
• Able to work flexibly, embrace and manage change.

We Offer

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $24-$27/hour

Salary will be negotiated based on relevant skills and experience.