Assistant Boutique Manager

Piaget; Costa Mesa (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Wellness program

Volunteer days off

Job summary

Piaget boutique leadership role within Richemont, driving sales targets and KPI attainment while proactively expanding the client database (CRM). You will uphold Piaget's luxury service standards and mentor the team to deliver an elevated shopping experience.

The position requires strong leadership, CRM skills, and a commitment to exceptional client care, with flexibility for weekend/holiday retail schedules.

Qualifications

• 3–5 years experience in luxury retail or service industry.
• CRM experience preferred.
• Strong communication and organizational skills.

Responsibilities

• Achieve sales targets and KPIs while growing the client database.
• Deliver Piaget experience to clients by adhering to brand guidelines.
• Lead, train and motivate boutique team; spot-coach on selling floor.
• Provide exceptional customer service surpassing client expectations.

Skills

Luxury retail

Leadership

CRM & client data

Communication

Tools

SAP

Microsoft Office

Job description

MAIN PURPOSE

The Assistant Boutique Manager role is a brand ambassador of Piaget, who is responsible for achieving sales targets, KPIs, enforcing operational policies and proactively developing sales team and client database (CRM). This role demonstrates the refined luxury lifestyle of Piaget through customer service, attitude and behavior at all times, always making decisions in the best interest of providing an elevated customer experience.

MAIN PURPOSE

The Assistant Boutique Manager role is a brand ambassador of Piaget, who is responsible for achieving sales targets, KPIs, enforcing operational policies and proactively developing sales team and client database (CRM). This role demonstrates the refined luxury lifestyle of Piaget through customer service, attitude and behavior at all times, always making decisions in the best interest of providing an elevated customer experience.

Key Responsibilities

SALES & CRM:

• Responsible for the achievement of sales goals and KPIs while proactively developing the client database.
• Deliver the Piaget experience to the highest standard to all clients and prospects by adhering to all brand guidelines.
• Demonstrate creativity, “thinking outside the box” in generating business for your store, and proactively network to identify new business and client opportunities.
• Develop, train and motivate boutique team to achieve individual sales goals and client development.
• Demonstrate leadership by playing an active role on selling floor and spot coaching.
• Provide exceptional customer service surpassing client’s expectations at every opportunity.

General Operations

• Recommend improvements to the management team in all aspects of the boutique operations/maintenance.
• Follow and implement all required procedures, standards and policies as outlined in the Retail Book and RISE.
• Develop a detailed knowledge of the Piaget creations to provide exceptional customer service.
• Share ideas and recommendations to management in development of boutique business.

Stock Management

• Oversee all operational processes in partnership with Operations and Richemont Teams including: shipping and receiving, inventory, security, transfers and damages to ensure adherence of company policies and procedures while monitoring store profitability.
• Control the inventory quality (scratches, movements, batteries) maintaining exceptional selling conditions.
• Manage and support the team with daily and annual inventories and cycle counts.
• Coordinate with Operations team on any High Jewelry/HTI needs and stock movement.

Visual Merchandising

• Oversee store visual merchandising making sure it is in line with brand direction and business trend.
• Implement and follow all standards as per the Boutique Visual Merchandising guidelines.
• Actively ensure merchandise presentation reflects VM standards and general cleanliness of the boutique at all times

Job Requirements

• 3 to 5 years’ experience with a strong passion and understanding for the luxury retail and/or service industry.
• Luxury timepiece experience required
• Excellent communication and organizational skills both written and verbal.
• Well-groomed and demonstrates an attitude of professionalism, conscientiousness and reliability.
• Takes initiative, is conscientious and provides complete follow through on all aspects of responsibility.
• Ability to motivate others, has a “team player” spirit and the ability to work well within a group/team dynamic
• Shows innovation and initiative in setting customer care standards.
• Proficiency with SAP and Microsoft Office software.
• Assist with special projects as needed.
• Enthusiastic, self-confident and self-motivated with a positive attitude at all times.
• Able to work flexibly, embrace and manage change.
• Must be able to lift up to 5 lbs and manipulate cases, fixtures, trays, etc.
• Must be able to work a retail schedule including weekends & holidays

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $75,000-$80,000. This role eligible for bonus and commission.

Salary will be determined based on relevant skills and experience.