Assistant Boutique Manager

Richemont Iberia SL; Costa Mesa (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Bonus eligibility

Commission

Job summary

Piaget Assistant Boutique Manager at Richemont in Costa Mesa leads sales and CRM, develops client relationships, and upholds brand standards to deliver an elevated luxury experience.

You will guide stock, VM, and boutique operations while training and motivating the team to meet goals. The role requires 3–5 years in luxury retail, strong communication, and SAP/MS Office proficiency.

Qualifications

• 3 to 5 years’ experience in luxury retail or service industry.
• Excellent written and verbal communication skills.
• Professional appearance and reliable attitude.
• Self-motivated with a team spirit and initiative.
• Proficient in SAP and MS Office.

Responsibilities

• Achieve sales goals and KPIs while expanding the client base.
• Deliver Piaget experience to clients following brand guidelines.
• Lead and coach boutique team on the selling floor.
• Ensure exceptional customer service exceeding expectations.
• Oversee store operations, stock, and visual merchandising.

Skills

Luxury retail experience

Communication skills

Team motivation

Initiative

SAP

MS Office

Flexibility

Weekend availability

Customer service excellence

Tools

SAP

Microsoft Office

Job description

MAIN PURPOSE

The Assistant Boutique Manager role is a brand ambassador of Piaget, who is responsible for achieving sales targets, KPIs, enforcing operational policies and proactively developing sales team and client database (CRM). This role demonstrates the refined luxury lifestyle of Piaget through customer service, attitude and behavior at all times, always making decisions in the best interest of providing an elevated customer experience.

KEY RESPONSIBILITIES

SALES & CRM:

• Responsible for the achievement of sales goals and KPIs while proactively developing the client database.
• Deliver the Piaget experience to the highest standard to all clients and prospects by adhering to all brand guidelines.
• Demonstrate creativity, "thinking outside the box" in generating business for your store, and proactively network to identify new business and client opportunities.
• Develop, train and motivate boutique team to achieve individual sales goals and client development.
• Demonstrate leadership by playing an active role on selling floor and spot coaching.
• Provide exceptional customer service surpassing client’s expectations at every opportunity.

GENERAL OPERATIONS:

• Recommend improvements to the management team in all aspects of the boutique operations/maintenance.
• Follow and implement all required procedures, standards and policies as outlined in the Retail Book and RISE.
• Develop a detailed knowledge of the Piaget creations to provide exceptional customer service.
• Share ideas and recommendations to management in development of boutique business.

STOCK MANAGEMENT:

• Oversee all operational processes in partnership with Operations and Richemont Teams including: shipping and receiving, inventory, security, transfers and damages to ensure adherence of company policies and procedures while monitoring store profitability.

• Control the inventory quality (scratches, movements, batteries) maintaining exceptional selling conditions.
• Manage and support the team with daily and annual inventories and cycle counts.
• Coordinate with Operations team on any High Jewelry/HTI needs and stock movement.

VISUAL MERCHANDISING:

• Oversee store visual merchandising making sure it is in line with brand direction and business trend.

• Implement and follow all standards as per the Boutique Visual Merchandising guidelines.
• Actively ensure merchandise presentation reflects VM standards and general cleanliness of the boutique at all times

JOB REQUIREMENTS

• 3 to 5 years’ experience with a strong passion and understanding for the luxury retail and/or service industry.
• Excellent communication and organizational skills both written and verbal.
• Well-groomed and demonstrates an attitude of professionalism, conscientiousness and reliability.
• Takes initiative, is conscientious and provides complete follow through on all aspects of responsibility.
• Ability to motivate others, has a "team player" spirit and the ability to work well within a group/team dynamic
• Shows innovation and initiative in setting customer care standards.
• Proficiency with SAP and Microsoft Office software.
• Assist with special projects as needed.
• Enthusiastic, self-confident and self-motivated with a positive attitude at all times.
• Able to work flexibly, embrace and manage change.
• Must be able to lift up to 5 lbs and manipulate cases, fixtures, trays, etc.
• Must be able to work a retail schedule including weekends & holidays

Richemont offers a generous compensation and benefits package for eligible employees.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $75,000-$80,000. This role eligible for bonus and commission.

Salary will be determined based on relevant skills and experience.