Watch & Fine Jewelry Operations Coordinator

The RealReal; Secaucus (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid parental leave 9

Paid Company Holidays 18

Paid Time Off (PTO)

Job summary

The RealReal in Secaucus, NJ is seeking a Watch Coordinator for Fine Jewelry & Watches to maintain smooth inbound processing and authentication, collaborating with watchmakers, jewelry specialists, external vendors, other departments, other Authentication Centers and Management.

You will sort and scan product, monitor queues, manage repair shipping/invoice tracking, and uphold quality standards while documenting processes and supporting cross-location operations.

Qualifications

• 2+ years of customer service, event, account or project management experience required.
• Watch and/or jewelry experience required.
• Bachelor’s degree from an accredited college or university preferred.
• Graduate Gemology diploma preferred.
• Strong organizational skills, attention to detail and accuracy.
• Customer service and collaborative mindset.

Responsibilities

• Accurately sort and scan all inbound/outbound product into system and physical locations, maintaining FIFO order.
• Monitor, report on and respond to product queues across locations, moving product quickly through the pipeline.
• Be the point of contact for Repair program; shipping/receiving and invoice tracking; maintaining internal and external systems; communicating updates to internal customers and consignors.
• Investigate and resolve inquiries and issues with urgency.
• Track exceptions, rejections and buy-outs, communicating to appropriate channels.
• Order supplies and tools for multiple locations.
• Adhere to quality standards and SOPs; create process documentation, ensuring ongoing operational quality and efficiency.

Skills

Customer service

Watch/jewelry experience

Organizational skills

Attention to detail

Communication

Time management

Education

Bachelor’s degree

Graduate Gemology diploma

Tools

Microsoft Office

Google Suite

Job description

The RealReal in Secaucus, NJ is seeking a Watch Coordinator for Fine Jewelry & Watches to maintain smooth inbound processing and authentication, collaborating with watchmakers, jewelry specialists, external vendors, other departments, other Authentication Centers and Management.

You will sort and scan product, monitor queues, manage repair shipping/invoice tracking, and uphold quality standards while documenting processes and supporting cross-location operations.