Watch Coordinator, Fine Jewelry & Watches

The RealReal; Secaucus (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid parental leave 9

Paid Company Holidays 18

Paid Time Off (PTO)

Job summary

The RealReal in Secaucus, NJ is seeking a Watch Coordinator for Fine Jewelry & Watches to maintain smooth inbound processing and authentication, collaborating with watchmakers, jewelry specialists, external vendors, other departments, other Authentication Centers and Management.

You will sort and scan product, monitor queues, manage repair shipping/invoice tracking, and uphold quality standards while documenting processes and supporting cross-location operations.

Qualifications

• 2+ years of customer service, event, account or project management experience required.
• Watch and/or jewelry experience required.
• Bachelor’s degree from an accredited college or university preferred.
• Graduate Gemology diploma preferred.
• Strong organizational skills, attention to detail and accuracy.
• Customer service and collaborative mindset.

Responsibilities

• Accurately sort and scan all inbound/outbound product into system and physical locations, maintaining FIFO order.
• Monitor, report on and respond to product queues across locations, moving product quickly through the pipeline.
• Be the point of contact for Repair program; shipping/receiving and invoice tracking; maintaining internal and external systems; communicating updates to internal customers and consignors.
• Investigate and resolve inquiries and issues with urgency.
• Track exceptions, rejections and buy-outs, communicating to appropriate channels.
• Order supplies and tools for multiple locations.
• Adhere to quality standards and SOPs; create process documentation, ensuring ongoing operational quality and efficiency.

Skills

Customer service

Watch/jewelry experience

Organizational skills

Attention to detail

Communication

Time management

Education

Bachelor’s degree

Graduate Gemology diploma

Tools

Microsoft Office

Google Suite

Job description

About The Role

As a Watch Coordinator for Fine Jewelry & Watches,you will strive to maintain smooth operations of Inbound processing and authentication of fine jewelry and watches, collaborating with watchmakers, fine jewelry specialists, external vendors, other departments, other Authentication Centers and Management.

What You Get To Do Everyday

• Accurately sort and scan all inbound/outbound product into system and physical locations, maintaining FIFO order


• Monitor, report on and respond to product queues across locations, moving product quickly through the pipeline


• Be the point of contact for Repair program; shipping/receiving and invoice tracking; maintaining internal and external systems; communicating updates to internal customers and consignors


• Investigate and resolve inquiries and issues with urgency


• Track exceptions, rejections and buy-outs, communicating to appropriate channels


• Order supplies and tools for multiple locations


• Adhere to quality standards and SOPs; create process documentation, ensuring ongoing operational quality and efficiency

What You Bring To The Role

• 2+ years of customer service, event, account or project management experience required.


• Watch and/or jewelry experience required.


• Bachelor’s degree from an accredited college or university preferred.


• Graduate Gemology diploma preferred.


• Strong organizational skills, attention to detail and accuracy.


• Sound decision making skills.


• Customer service and collaborative mindset.


• The ability to prioritize multiple time-sensitive tasks and/or elevate issues.


• Comfort and ease with navigating business and/or warehouse systems required.


• Intermediate to advanced level knowledge of Microsoft Office and/or Google Suite.

Compensation, Benefits, + Perks

• Employee Stock Purchase Plan


• 401K with Company Match


• Medical, Dental & Vision Insurance


• Paid parental leave 9


• Paid Company Holidays 18


• Paid Time Off (PTO) Days (PTO starts accruing on first day of work)


• Find out more about our Benefits here.

The expected hourly rate for this role is $21.00-$21.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, our company is growing fast and fundamentally changing the way people buy and sell luxury goods — a multi-billion dollar industry. Our in-house experts inspect every item and our commitment to authenticity sets us apart, creating a foundation of trust with shoppers and consignors.

The RealReal is also the first luxury member of the Ellen MacArthur Foundation’s prestigious CE100 USA.

We are seeking smart, talented and creative individuals who enjoy working in a fast-paced environment to help us reinvent the digital marketplace. Are you collaborative, dedicated to going the extra mile and ready to innovate? We invite you to join our team.