Watch Repair Specialist & Service Liaison

The RealReal; Secaucus (NJ); On-site; USD 25,526 - 32,814; Full time

Benefits offered by this job

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid parental leave

9 Paid Company Holidays

18 Paid Time Off (PTO) Days

Job summary

A leading online luxury goods marketplace in Secaucus, NJ, seeks a skilled watchmaker to assess, repair, and enhance the functionality of timepieces. The ideal candidate will have 3-5 years of experience and a relevant watchmaking degree. This role involves coordination with clients and performing repairs while supporting educational initiatives. A commitment to quality and customer service is essential. Compensation includes a competitive hourly wage along with employee benefits and perks.

Qualifications

• 3-5 years experience repairing timepieces.
• Brand certification from a major watch brand is a plus.

Responsibilities

• Assess and service timepieces to restore accuracy and functionality.
• Coordinate communication between watchmakers and clients.
• Perform simple adjustments and battery replacements on timepieces.
• Assist in educational initiatives with Expert Service leaders.
• Partner to scale the company's watch repair initiatives.

Skills

Communication systems execution

Technology solutions for productivity

Verbal and written communication

Handling multiple complex situations

Initiative and organizational skills

Education

Degree or certification from a relevant watchmaking educational institution

Job description

A leading online luxury goods marketplace in Secaucus, NJ, seeks a skilled watchmaker to assess, repair, and enhance the functionality of timepieces. The ideal candidate will have 3-5 years of experience and a relevant watchmaking degree. This role involves coordination with clients and performing repairs while supporting educational initiatives. A commitment to quality and customer service is essential. Compensation includes a competitive hourly wage along with employee benefits and perks.