FJW Specialist I

The RealReal; Phoenix (AZ); On-site; USD 51,148,000 - 69,034,000; Full time

Benefits offered by this job

Monthly bonus up to $400

Education Program - GIA certification

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid parental leave

9 Paid Company Holidays

18 PTO Days

Climate-controlled warehouse

Benefits overview available

Job summary

The RealReal is seeking a Fine Jewelry & Watch Specialist in Phoenix to authentically evaluate luxury jewelry and watches, inspect consignments for quality, and set prices with expert guidance. You will use reference data and market insights to support pricing and production targets, while maintaining precise data records and contributing to continuous process improvements.

Ideal candidates bring jewelry or watch experience, fast-paced dedication, and strong collaboration and communication

Qualifications

• 1 year of branded or fine jewelry and/or watch experience in a retail or wholesale environment.
• Vision, depth of field perception, magnification, and color perception (Red,Green,Amber).
• Ability to work independently as well as part of a team.
• Computer and data entry skills.
• Ability to work in a fast-paced and high volume environment.
• Outstanding work ethic and ability to consistently meet daily department goals.
• Excellent organizational & time management skills and acute attention to detail.
• Confident communicator who possesses a positive attitude towards collaboration.

Responsibilities

• Authenticate luxury fine jewelry items in low or high risk categories.
• Inspect consigned luxury products for condition, quality of materials and acceptance standards.
• Utilize reference guides and historical data.
• Research fair market value and market demand of branded and unbranded jewelry.
• Set list prices for branded and unbranded jewelry with direction and final approval FJ Experts.
• Data entry for pertinent product information such as measurements and fabrication.
• Support pricing product utilizing TRR standard methodology and tools, factoring for fair market value, condition, and style.
• Attain production targets.
• Support process and system improvement through feedback and testing, as required.

Skills

Jewelry/watches experience

Attention to detail

Independent worker

Data entry

Communication

Tools

Computer basics

Job description

About The Role

As a Fine Jewelry & Watch Specialist at The RealReal, you'll have an opportunity to make a big impact from day one! You'll be a key driver of our commitment to authenticity by inspecting products and authenticating luxury fine jewelry merchandise. You're self-driven, goal-oriented, and have an appreciation for precision. Above all, you embody the TRR culture through collaboration, driving results, and building for the future.

What You Get To Do Every Day

• Authenticate luxury fine jewelry items in low or high risk categories
• Experience working with luxury brands such as Chanel, Louis Vuitton, Gucci
• Inspect consigned luxury products for condition, quality of materials and acceptance standards
• Utilize reference guides and historical data
• Research fair market value and market demand of branded and unbranded jewelry
• Set list prices for branded and unbranded jewelry with direction and final approval FJ Experts
• Data entry for pertinent product information such as measurements and fabrication
• Support pricing product utilizing TRR standard methodology and tools, factoring for fair market value, condition, and style
• Attain production targets
• Support process and system improvement through feedback and testing, as required

Minimum Requirements

• 1 year of branded or fine jewelry and/or watch experience in a retail or wholesale environment
• Vision, depth of field perception, magnification, and color perception (Red,Green,Amber)
• Ability to work independently as well as part of a team
• Computer and data entry skills
• Ability to work in a fast-paced and high volume environment
• Outstanding work ethic and ability to consistently meet daily department goals
• Excellent organizational & time management skills and acute attention to detail
• Confident communicator who possesses a positive attitude towards collaboration

Compensation, Benefits, + Perks

• Monthly bonus up to $400 pending goal achievement
• Opportunity for Education Program - support any GIA certification
• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid parental leave
• 9 Paid Company Holidays
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
• State of the art, climate-controlled warehouse facility
• Find out more about our Benefits here.

The expected hourly rate for this role is $21-$21. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories including women's and men's fashion, fine jewelry and watches, art, and home in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.