Resales Specialist (Client Advisor) - Chicago

The RealReal; Chicago (IL); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Base Pay plus uncapped bonus

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental, Vision & Commuter

Paid Parental Leave

9 Paid Holidays

18 PTO Days

Benefits information available

Job summary

The RealReal is hiring a Resales Specialist in Chicago, IL. You drive revenue by engaging clients on the floor, growing a personal book of business, and relentlessly pursuing sales targets in a fast-paced luxury resale environment.

Responsibilities include expert suggestive selling, client outreach, and ownership of sales metrics. You will curate elevated customer journeys, share product stories, and maintain impeccable store standards while leveraging Salesforce and internal tools.

Qualifications

• 1+ year of experience in a metrics-based retail sales environment.
• Proven track record of meeting/exceeding sales goals and KPIs.
• Startup mindset: comfortable with ambiguity and fast pace of growth.
• Positive, professional demeanor representing a luxury brand.
• Self-motivation with daily proactive outreach for sales opportunities.
• Outstanding attention to detail and organization for high client interactions.
• Strong technology skills: Salesforce, Google Suite, Mac OS.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Engage with clients on the floor to exceed daily/monthly targets through expert up-selling.
• Build and manage a personal book of business through daily outreach to existing clients.
• Monitor and adjust sales performance to meet KPIs.
• Navigate multiple customer journeys, delivering an elevated experience from entry to checkout.
• Act as brand ambassador and educate clients on sustainability and the TRR model.
• Provide styling advice and leverage luxury brand knowledge to build trust.
• Maintain brand standards with replenishment and visual presentation on the floor.
• Execute opening/closing procedures and ensure readiness for high-volume sales days.
• Master Salesforce and internal tools to track client preferences and streamline sales.

Skills

Sales

Clienteling

Metrics tracking

Salesforce

Google Suite

Mac iOS

Tools

Salesforce

Google Suite

Mac iOS

Job description

About The Role

The Resales Specialist is the primary revenue driver of our retail boutique. You are a high-energy closer who thrives on metrics, relationship-building, and the fast-paced nature of a retail environment. You don't just wait for foot traffic; you proactively cultivate a loyal client base passionate about sustainable luxury. If you are a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment, this could be the perfect match!

• Full time positions must have the ability to commit to 40 hours per week. Typical shifts are 9:30 AM-6:30 PM, 10:30 AM-6:30 PM, or 9:30 AM-5:30 PM, and may vary based on business needs.

What You Get To Do Every Day

Revenue & Performance Drive

• Sales Mastery: Proactively engage with clients on the floor to exceed daily and monthly sales targets through expert-level suggestive selling.


• Clienteling & Outreach: Manage and grow a personal \"book of business\" by performing daily outreach to existing clients, turning one-time shoppers into lifelong loyalists.


• Metrics Ownership: Monitor and analyze your individual sales performance, pivoting your strategy to meet shifting business needs and KPIs.

The Luxury Experience

• Journey Curation: Navigate multiple, complex customer journeys simultaneously, providing a seamless and elevated experience from entry to checkout.


• Brand Ambassadorship: Act as the face of the circular economy, educating every client on the environmental impact of their purchase and the unique value of the TRR business model.


• Product Storytelling: Leverage deep knowledge of luxury brands and trends to provide styling advice and build trust with discerning shoppers.

Operational Agility

• Floor Excellence: Maintain high-level brand standards through consistent merchandise replenishment and visual presentation.


• Seamless Operations: Execute opening and closing procedures with precision, ensuring the boutique is primed for a high-volume sales day.


• Digital Integration: Master Salesforce and internal tech tools to track client preferences and streamline the sales process.

What You Bring To The Role

Minimum Requirements

• 1+ year of experience working in a metrics-based retail sales environment.


• Proven track record of meeting and exceeding individual sales goals and KPIs.


• A \"startup\" mindset: Comfortable with ambiguity, rapid change, and the fast-paced nature of a growing business.


• A positive, professional demeanor with the ability to represent a luxury brand with integrity.


• Self-motivation and the drive to seek out sales opportunities through daily proactive outreach.


• Exceptional attention to detail and organizational skills to manage a high volume of client interactions.


• Mastery of technology: Proficiency (or the ability to quickly become proficient) in Salesforce, Google Suite, and Mac iOS.


• Flexibility to work a schedule that meets business needs, including evenings, weekends, and holidays.


• Receptiveness to feedback and a commitment to continuous professional growth.

Preferred Requirements

• Luxury retail experience

Compensation, Benefits, + Perks

Full Time Benefits

• Base Pay PLUS uncapped bonus - $1000/month bonus (at target)


• Employee Stock Purchase Plan


• 401K with Company Match


• Medical, Dental, Vision & Commuter Benefits (applicable locations)


• Paid Parental Leave


• 9 Paid Company Holidays


• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)


• Find out more about our Benefits here.

The expected hourly rate for this role is $21.00-$25.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.