Customer Service Representative

Wastequip WRX; Kentucky; On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) with company match

Paid time off

Job summary

Wastequip is seeking a Customer Service Representative for our Mount Sterling, KY team to manage orders and support the sales team in building strong customer relations. You will handle product support, quotations, and inquiries, serving as the main liaison between customers and internal departments.

Experience with ERP and Salesforce is valued for accurate record-keeping and timely resolutions. The position requires high attention to detail, strong communication, and the ability to multi-task

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• 2-3 years of sales/customer service experience strongly preferred.
• Experience with Microsoft Office products and ERP systems.

Responsibilities

• Respond promptly and effectively to all customer inquiries, including price quotations, order processing, change requests, warranty claims, and status updates.
• Troubleshoot customer issues by reviewing past inquiries, researching information, and collaborating with internal departments to find solutions.
• Develop accurate and timely quotations based on the sales strategy and customer information, using the quoting system.
• Maintain and update records for active orders, posting changes and managing scheduling adjustments.
• Act as the main point of contact between customers and internal departments for assigned projects related to text and graphic materials.

Skills

Customer service

Communication

Multi-tasking

Microsoft Office

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Salesforce

Quoting system

ERP systems

Job description

Job Description

Wastequip is looking to hire a Customer Service Representative (CSR) to our Mount Sterling, KY team. The Customer Service Specialist plays a crucial role in fostering positive customer relationships and ensuring seamless order management for the Wastebuilt division. Serving as the primary point of contact for customers, this role partners closely with the sales team to exceed customer expectations. The Customer Service Representative is responsible for product support, order management, and representing the company in a professional manner to build and maintain strong, long-term customer relations.

Pay range: $22- $28/hr

Job Details Key Responsibilities

• Respond promptly and effectively to all customer inquiries, including price quotations, order processing, change requests, warranty claims, and status updates.
• Troubleshoot customer issues by reviewing past inquiries, researching information, and collaborating with internal departments to find solutions.
• Develop accurate and timely quotations based on the sales strategy and customer information, using the quoting system.
• Maintain and update records for active orders, posting changes and managing scheduling adjustments.
• Act as the main point of contact between customers and internal departments for assigned projects related to text and graphic materials.
• Obtain necessary documentation for order entry, including coordinating with production planning, transportation, and keeping customers informed about shipment details.
• Provide accurate freight quotes for shipments, coordinating with the transportation team and the sales team as needed.
• Assist the credit and accounting department with managing customer accounts, including order entries, credit limits, and holds.
• Resolve product or service issues by addressing customer complaints, determining the root cause, and identifying solutions, while documenting all cases in Salesforce.
• Perform additional job-related duties as assigned to support customer satisfaction and team goals.

Requirements

Education and Experience

• High school or equivalent required.
• Completion of an associate degree is preferred.
• 2-3 years of previous sales/customer service experience is strongly preferred.
• Experience with Microsoft Office products and ERP systems.

Other Knowledge, Skills or Abilities Required

• Must be able to maintain accurate records and perform basic mathematical operations.
• Must be able to operate a personal or laptop computer, with emphasis on accurate 10-Key numeric typing.
• Must be mechanically inclined.
• Must have excellent written and oral communication skills.
• Must be able to multi-task and function effectively in a shared office/call center setting.
• Must be able to speak, write and read English fluently; the ability to speak, write and read Spanish fluently is a plus.
• Must be able to assist in the warehouse from time to time.

Favorable Knowledge, Skills or Abilities

• Experience in the garbage truck/garbage industry

Behaviors

• Detail Oriented: Capable of carrying out a given task with all the necessary details to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group

Company Benefits

• 2 Medical Plan Options - Base HSA (High Deductible) and Buy-Up Medical Plans Prescription (Rx) Insurance Health Savings Account (HSA)
• 2 Dental Plan Options - Base Dental and Buy-Up Dental Plans Vision Insurance Flexible Spending Accounts (FSA’s) Health Care FSA Dependent Care FSA
• Company Paid Base Life Insurance
• Company Paid Accident, Death & Dismemberment Insurance
• Company Paid Business Travel Accident Insurance
• Company Paid Disability Insurance
• Short-Term Disability (STD) and Base Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Voluntary Hospital, Accident & Critical Illness (Cancer) Insurance
• 401(K) Retirement Plan with 50% Company Match
• Voluntary Pet Insurance
• Vacation and Personal/Sick Time Paid
• Grandparent Leave Paid
• Bonding Leave Adoption Assistance Education Assistance (Tuition Reimbursement)

About Wastequip

Wastequip got its start in 1989 with containers and compactors. But, today, we have evolved into so much more than just a manufacturer of high-quality steel containers and compactors. We are the waste industry’s only All-in-One solutions provider – from carts and containers to collect waste to hoists and trash trucks to move the waste to parts, service and technology to keep your operation running smoothly. While we’re proud to be North America’s leading manufacturer of waste handling equipment, we are equally proud to be a driving force for enhanced sustainability across the waste industry. We are consistently striving to improve our own operations while making it easier for our customers to do the right thing – building a brighter future for all. Join North America’s Largest Manufacturer of Waste Handling Systems! At Wastequip, we’re more than just a manufacturer—we’re the only all-in-one solutions provider in the waste industry. From carts and containers to hoists, trucks, parts, service, and cutting-edge technology, we power the entire waste management process. As North America’s leading waste-handling equipment manufacturer, we’re not just shaping the industry—we’re driving innovation and sustainability. With continuous growth and new opportunities, Wastequip is the perfect place to build a rewarding career and make a real impact. Come be part of a team that’s shaping the future of waste management!

So Many Reasons to Join the Wastequip Team

Wastequip strives to attract top talent through a competitive benefits package that includes medical, dental and vision plans. Here’s a brief overview of our benefits: Health Care. Our health care benefits include medical, dental and vision plans for all regular, full-time employees. Short- and Long-Term Disability. Wastequip pays for non-occupational illnesses and injuries at no cost to employees. This benefit is available to all regular, full-time employees. 401k Retirement Plan. Employees can contribute a percentage of their weekly gross wages, up to the annual IRS maximum, and Wastequip will provide a company match. Paid Time Off (PTO). Wastequip offers a flexible approach to time off. Our policy allows employees to set their own priorities and receive regular pay for vacation, illness, family emergencies, personal time, inclement weather, personally observed holidays and more. Holidays. Wastequip observes 10 paid company holidays during each calendar year. Tuition Reimbursement. Wastequip understands the importance of personal and professional development and encourages employees to continue their professional education. To support employee career development, we have established a reimbursement program that covers expenses for approved coursework. Wastequip’s internship program provides students and recent graduates with incredible career-related experiences. We strive to give our interns transferrable skills, networking opportunities and strong professional portfolios. We offer paid summer internships in the following departments: Research Marketing IT Operations Human Resources ... and more Wastequip is committed to developing our employees. We provide each individual with the resources and support necessary to grow personally and professionally. Our career growth tools include company training, off-site classes, cross-divisional experiences, collaborative projects and more. We offer our employees the opportunity to share their creativity in an open environment and encourage them to offer new ideas to improve efficiency, effectiveness and profitability in every area of the company. Because we invest in our employees, Wastequip is committed to promoting from within and identifying future leaders from our own workforce. Wastequip actively supports charitable activities across all divisions through employee time, monetary and product donations. Each division has the flexibility to identify and support the charitable causes that are most important to the employees and the communities in which they work. Employee-designed volunteer and charitable programs have a huge impact on smaller communities and organizations that might otherwise be overlooked. Our employees have participated in the following charitable activities: Community cleanups Charity runs/walks Local food bank donations School supplies donations Wastequip is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. All qualified applicants and employees are considered and evaluated for employment without regarding to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, age, disability, genetic information, military status, or any other class protected by applicable law. Wastequip will provide reasonable accommodations to allow an applicant to participate in the hiring process if requested.