Washington DC

Object CTalk Inc.; Washington (District of Columbia); Hybrid; USD 60,000 - 78,000; Full time

Job summary

Object CTalk Inc. is seeking a Desktop Support professional to install and support IT hardware and software for local and remote users. You will handle moves, adds, changes, and issue resolution across Windows environments and Remedy tickets.

You will diagnose hardware and software issues, troubleshoot desktop and web apps, and follow up to ensure systems stay functional. Strong security practices and AD/Office365 experience are essential.

Qualifications

• Active Secret Clearance is required.
• Security+ certification is required.
• Experience with Remedy ticketing system is required.
• Strong knowledge of Windows environment is required.
• Experience with Office365 and Active Directory preferred.
• Ability to diagnose hardware/software issues and remote problems.

Responsibilities

• Provide installation and setup for IT hardware and software.
• Address user tickets for hardware, software, and networking.
• Troubleshoot desktop and web applications and assist users remotely.
• Create technical documentation and user manuals.
• Follow up with clients to ensure systems are functional.

Skills

Windows environment

Remedy

Active Directory

Office365

Remote troubleshooting

Network security practices

Problem solving

Multitasking

Clear instructions

Education

Security+ certification

Active Secret Clearance

Tools

Remedy

Active Directory

Office365

Job description

Desktop Support professional will provide installation and support services for computer hardware, software applications, e-mail accounts, desktop, laptop, multi-function output devices, and communications support to both local and remote users.

ROLE:

Provide installation services to include the setup, installation, moves, adds, and changes for IT hardware and software.

Address user tickets regarding hardware, software and networking.

Ask targeted questions to diagnose problems

Assist users with hardware, software, and operational support requirements. Tickets will be retrieved from the Remedy system.

Troubleshoot desktop and web applications

Follow up with clients to ensure their systems are functional

Help create technical documentation and manuals

SKILLS NEEDED:

Hands-on experience with Windows environment

Proficiency in Remedy

Knowledge of network security practices and anti-virus programs

Ability to perform remote troubleshooting and provide clear instructions

Excellent problem-solving and multitasking skills

Experience with Office365 and managing Active Directory

Ability to multitask and create, maintain and manage multiple project objectives according to deadlines

An active Secret Clearance is required. Sec+ certification is also required.