Warranty Operations Lead: People, Performance & Growth

WarrCloud, Inc; Northern (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

WarrCloud, Inc. is seeking a Team Lead to mentor a team of Warranty Specialists and oversee day-to-day operations. The role emphasizes coaching, performance management, and maintaining high service standards for client satisfaction.

You will serve as a technical subject matter expert, manage workloads, and collaborate with Product Management, Development, and Sales to prioritize accounts for platform implementations including Chirp.

Qualifications

• Prior experience as a Warranty Specialist
• A passion for people
• Strong communication skills and professional writing abilities
• A desire to find solutions
• Strong sense of self awareness and people management skills
• Technology skills to utilize WarrCloud Platform, DMS systems, and OEM-based software

Responsibilities

• Lead a team of Warranty Administrators with daily guidance and support
• Facilitate team meetings and participate in interviewing and talent development
• Review accounts and workload weekly for accuracy and productivity
• Provide second-tier support for client escalations from Warranty Administrators
• Engage with Product Management, Development, and Sales during implementation and kickoff activities

Skills

People management

Communication

Problem solving

Technology proficiency

Tools

WarrCloud Platform

DMS systems

OEM-based software

Chirp platform

Job description

WarrCloud, Inc. is seeking a Team Lead to mentor a team of Warranty Specialists and oversee day-to-day operations. The role emphasizes coaching, performance management, and maintaining high service standards for client satisfaction.

You will serve as a technical subject matter expert, manage workloads, and collaborate with Product Management, Development, and Sales to prioritize accounts for platform implementations including Chirp.