Warranty Specialist - Service Parts (Remote)

Canon USA & Affiliates; Topeka (KS); Remote; USD 50,000 - 81,000; Full time

Job summary

Canon Medical Systems USA, Inc. seeks a Warranty Specialist - Service Parts to manage the warranty claim process for service parts in a remote USA-based role. Responsibilities include claiming entitlements, reconciling with finance, and maintaining warranty databases.

The position covers a nationwide remit with emphasis on timely billings, returns, and monthly reporting to ensure accurate warranty reimbursements and alignment with CMSU vendors.

Qualifications

• 2 years Experience in a service parts or logistics environment and dealing with vendor warranty claims.
• Preferred: 5 years Experience in a service parts or logistics environment and dealing with vendor warranty claim.
• Preferred Education: 4 Year Bachelor's Degree.

Responsibilities

• Ensure warranty entitlements from CMSU vendors are claimed.
• Manage $16M in warranty claim reimbursement annually with 3,000+ transactions.
• Verify billings for warranty entitlements.
• File warranty claims within vendor set time limits.
• Maintain a warranty database of entitlements.
• Ensure timely return of defective warranty parts to vendors.
• Secure timely replacement parts or credits.
• Collaborate with Finance to match warranty receivable accounts and open claims.
• Manage warranty returns for CMSU dealers.
• Publish monthly reports.
• Interact with multiple departments and divisions as needed.
• Work under supervisor guidance with standard procedures.

Skills

Warranty claims

Vendor coordination

Data reporting

Education

Bachelor's Degree

Job description

Warranty Specialist - Service Parts (Remote) - req1810

OVERVIEW

Responsible for all aspects of the warranty claim process as it relates to service parts.

RESPONSIBILITIES

This is a remote, home office-based role, located within the USA.

• Ensure that all warranty entitlements from CMSU vendors are claimed.
• Responsible for $16M in warranty claim reimbursement annually with 3,000+ transactions.
• Ensure that all billings that occur are verified for warranty entitlements.
• File warranty claims within the vendor set time limit.
• Maintain a warranty database on all warranty entitlements.
• Ensure the timely return of defective warranty parts to the vendor.
• Ensure that all replacement parts or financial credits are received in a timely manner.
• Work closely with the Finance department to ensure that warranty receivable accounts and open valid warranty claims match.
• Manage the warranty returns process as it applies to CMSU’ dealers.
• Publish monthly reports.
• Personal contacts are routine with several sections, departments or divisions or require close collaboration with other members of the same section, department or division.
• Supervisor managed; activities are governed by departmental and/or company rules and procedures, schedules are monitored.
• Position duties involve making frequent decisions and frequent recommendations.

QUALIFICATIONS

• 2 years Experience in a service parts or logistics environment and dealing with vendor warranty claims
• Preferred: 5 years Experience in a service parts or logistics environment and dealing with vendor warranty claim
• Preferred Education: 4 Year Bachelor's Degree
• Pay Information: Min $50,000 to $80,500 DOE

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About us!

Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family.