Warranty Specialist - Service Parts (Remote)

Canon USA & Affiliates; Juneau (AK); A distancia; USD 50.000 - 81.000; Jornada completa

Descripción de la vacante

Canon Medical Systems USA, Inc. seeks a Warranty Specialist for Service Parts in a remote, home-office setup within the USA. You will manage warranty entitlements, processing up to 3,000 transactions annually and collaborating with Finance to align warranty receivables.

Preferred candidates have 5 years in service parts or logistics with warranty claims and a Bachelor's degree. Competitive salary is offered with DOE.

Formación

• 2 years experience in service parts or logistics with warranty claims.
• Preference for 5 years in service parts or logistics with warranty claims.
• Bachelor's degree preferred (4-year).

Responsabilidades

• Process warranty entitlements from CMSU vendors.
• Manage approx. 3,000 warranty transactions annually.
• Verify billings against warranty entitlements.
• File warranty claims within vendor time limits.
• Maintain a warranty entitlement database.
• Coordinate returns of defective parts with vendors.
• Ensure timely credits or replacements are received.
• Collaborate with Finance to align warranty receivables.
• Publish monthly warranty reports.

Conocimientos

Warranty claims

Vendor coordination

Data reporting

Educación

Bachelor's degree

Herramientas

ERP software

Descripción del empleo

Warranty Specialist - Service Parts (Remote) - req1810

OVERVIEW

Responsible for all aspects of the warranty claim process as it relates to service parts.

RESPONSIBILITIES

This is a remote, home office-based role, located within the USA.

• Ensure that all warranty entitlements from CMSU vendors are claimed.
• Responsible for $16M in warranty claim reimbursement annually with 3,000+ transactions.
• Ensure that all billings that occur are verified for warranty entitlements.
• File warranty claims within the vendor set time limit.
• Maintain a warranty database on all warranty entitlements.
• Ensure the timely return of defective warranty parts to the vendor.
• Ensure that all replacement parts or financial credits are received in a timely manner.
• Work closely with the Finance department to ensure that warranty receivable accounts and open valid warranty claims match.
• Manage the warranty returns process as it applies to CMSU’ dealers.
• Publish monthly reports.
• Personal contacts are routine with several sections, departments or divisions or require close collaboration with other members of the same section, department or division.
• Supervisor managed; activities are governed by departmental and/or company rules and procedures, schedules are monitored.
• Position duties involve making frequent decisions and frequent recommendations.

QUALIFICATIONS

• 2 years Experience in a service parts or logistics environment and dealing with vendor warranty claims
• Preferred: 5 years Experience in a service parts or logistics environment and dealing with vendor warranty claim
• Preferred Education: 4 Year Bachelor's Degree
• Pay Information: Min $50,000 to $80,500 DOE

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About us!

Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family.