Warranty Specialist - Service Parts (Remote)

Canon USA & Affiliates; Lansing (MI); Remote; USD 50,000 - 81,000; Full time

Job summary

Canon Medical Systems USA, Inc. is seeking a Warranty Specialist - Service Parts (Remote) to manage the warranty claim process for service parts from a home office in the United States.

The role involves handling all entitlements from CMSU vendors, coordinating with finance, and ensuring timely returns and credits. The ideal candidate has 2 years of service parts or logistics warranty experience and a Bachelor’s degree is preferred.

Qualifications

• Experience with warranty claims processing and vendor coordination.
• Strong attention to detail and ability to publish monthly reports.

Responsibilities

• Process warranty entitlements from CMSU vendors.
• Manage approximately 3,000 warranty transactions and $16M annual reimbursement.
• Verify billings for warranty entitlements.
• File warranty claims within vendor time limits.
• Maintain a warranty database for entitlements.
• Ensure timely return of defective warranty parts to vendors.
• Ensure replacement parts or credits are received promptly.
• Collaborate with Finance to reconcile warranty receivables and open claims.
• Publish monthly warranty reports.

Skills

Warranty claims

Logistics experience

Education

Bachelor's degree

Job description

Warranty Specialist - Service Parts (Remote) - req1810

OVERVIEW

Responsible for all aspects of the warranty claim process as it relates to service parts.

RESPONSIBILITIES

This is a remote, home office-based role, located within the USA.

• Ensure that all warranty entitlements from CMSU vendors are claimed.
• Responsible for $16M in warranty claim reimbursement annually with 3,000+ transactions.
• Ensure that all billings that occur are verified for warranty entitlements.
• File warranty claims within the vendor set time limit.
• Maintain a warranty database on all warranty entitlements.
• Ensure the timely return of defective warranty parts to the vendor.
• Ensure that all replacement parts or financial credits are received in a timely manner.
• Work closely with the Finance department to ensure that warranty receivable accounts and open valid warranty claims match.
• Manage the warranty returns process as it applies to CMSU’ dealers.
• Publish monthly reports.
• Personal contacts are routine with several sections, departments or divisions or require close collaboration with other members of the same section, department or division.
• Supervisor managed; activities are governed by departmental and/or company rules and procedures, schedules are monitored.
• Position duties involve making frequent decisions and frequent recommendations.

QUALIFICATIONS

• 2 years Experience in a service parts or logistics environment and dealing with vendor warranty claims
• Preferred: 5 years Experience in a service parts or logistics environment and dealing with vendor warranty claim
• Preferred Education: 4 Year Bachelor's Degree
• Pay Information: Min $50,000 to $80,500 DOE

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About us!

Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family.