Warranty & Services Manager

Sun Design Remodeling Specialists, Inc.; Clifton (VA); On-site; USD 85,000 - 120,000; Full time

Job summary

Sun Design Remodeling Specialists, Inc. seeks a Warranty & Home Services Manager to lead warranty processes, assess homeowner concerns, and promote Forever Home Care programs. This role blends service management with sales to protect client investments and grow recurring maintenance revenue.

The ideal candidate will guide technicians, develop proposals, and build lasting relationships with past clients while identifying opportunities for additional services and improvements.

Qualifications

• Experience in service management and leading a small team.
• Ability to diagnose homeowner concerns and propose practical solutions.
• Comfort discussing pricing and closing small service projects.

Responsibilities

• Manage warranty requests and ensure timely resolution.
• Meet with homeowners to assess concerns and recommend solutions.
• Sell and price Forever Home Care projects.
• Grow recurring revenue through seasonal maintenance agreements.
• Build long-term relationships with Sun Design clients.
• Develop scopes of work and prepare proposals.
• Order materials and coordinate subcontractors.
• Supervise and mentor a Home Services Technician.
• Identify remodeling opportunities and refer to sales team.

Skills

Finish carpentry

Drywall repair

Painting and touch-up

Doors and hardware

Cabinet adjustments

Basic plumbing

Basic electrical

Tile and flooring repairs

Exterior repairs

General residential troubleshooting

Tools

Outlook

Microsoft 365

Tablets in the field

Scheduling software

Project management software

Digital documentation tools

Job description

This is not a typical handyman position.

We're looking for a professional who can confidently meet with homeowners, diagnose issues, create solutions, sell and price home maintenance projects, coordinate resources, and deliver an exceptional client experience.

You'll oversee our warranty program while growing our Forever Home Care service division through ongoing maintenance services, seasonal maintenance agreements, and small improvement projects for our past clients.

If you're equal parts craftsman, salesperson, problem solver, and relationship builder, we'd like to meet you.

What You'll Do

As the Warranty & Home Services Manager, you'll be the face of Sun Design for many of our past clients.

You'll help homeowners protect and maintain their investment while identifying opportunities to provide additional services that improve their homes and lives.

Your Responsibilities Include:

• Managing warranty requests and ensuring timely resolution
• Meeting with homeowners to assess concerns and recommend solutions
• Selling and pricing Forever Home Care projects
• Growing recurring revenue through seasonal maintenance agreements
• Building long-term relationships with Sun Design clients
• Developing scopes of work and preparing proposals
• Ordering materials and coordinating subcontractors
• Supervising and mentoring a Home Services Technician
• Identifying future remodeling opportunities and referring them to our sales team
• Maintaining accurate documentation and project records
• Ensuring every client receives exceptional experience

This Role Is Part Service Manager, Part Sales Consultant

Success in this position requires someone who is comfortable discussing money, setting expectations, and asking for the sale.

You should be able to:

• Listen carefully to homeowner concerns
• Diagnose underlying issues
• Recommend practical solutionsExplain pricing confidently
• Gain clients buy-in
• Close small service projects
• Follow up consistently

You don't need to be a high-pressure salesperson.

You do need to be comfortable having honest conversations, presenting value, and helping clients make decisions.

What Makes Someone Successful Here?

You might be a great fit if people describe you as:

• Dependable
• Organized
• Professional
• Resourceful
• Self-motivated
• Trustworthy
• Tech-savvy
• Detail-oriented
• A strong communicator
• Someone who follows through

You don't need constant supervision.

You know how to prioritize your day, communicate proactively, and keep commitments.

While you'll have a dedicated coordinator helping schedule appointments, and support administrative tasks, you'll be expected to take ownership of your workload and ensure nothing falls through the cracks.

Technical Skills

Strong experience in several of the following:

• Finish carpentry
• Drywall repair
• Painting and touch-up work
• Doors and hardware
• Cabinet adjustments and repairs
• Basic plumbing
• Basic electrical
• Tile and flooring repairs
• Exterior repairs
• General residential troubleshooting

You don't need to know everything.

You do need to know how houses work and how to determine the best path forward.

Technology & Business Skills

You should be comfortable using:

• Outlook and Microsoft 365
• Tablets and smartphones in the field
• Scheduling and project management software
• Digital documentation and photos
• Email and client communication systems
• Basic estimating and pricing tools

Experience with service management, estimating, or small-project sales is highly desirable.

Why Join Sun Design?

For over 35 years, Sun Design has built a reputation for exceptional remodeling and lifelong client relationships.

We believe our relationship with a client shouldn't end when construction is complete.

Our Forever Home Care program helps homeowners maintain and improve their homes for years after their remodeling project is finished.

This role offers the opportunity to:

• Build and grow a service business
• Develop recurring maintenance programs
• Work independently with strong support
• Lead a technician
• Create lasting client relationships
• Be part of an award-winning team and culture

The Ideal Candidate:

An experienced Lead Carpenter, Service Manager, Punch-Out Manager, Residential Superintendent, Facilities Manager, or former small-business owner who enjoys solving problems, helping people, and building something bigger than themselves.

Someone who can walk into a home, earn trust, identify solutions, create a plan, and leave with a happy client and a signed proposal.