Service/Warranty Tech

Home Genius Exteriors; Cleveland (OH); On-site; USD 63,000 - 77,000; Full time

Job summary

Home Genius Exteriors in Ohio is seeking a Service/Warranty Technician to handle residential repair and warranty work across exterior home products. The role requires you to work independently, diagnose issues in the field, and document findings with clear written briefs and photos.

Ideal candidates will bring management or supervisory experience, a proactive mindset, and a commitment to fast, high-quality repairs.

Qualifications

• Experience across multiple trades in residential repairs.
• Ability to work independently with minimal oversight.
• Strong written communication for inspection summaries.

Responsibilities

• Complete residential service and warranty repairs across exterior products.
• Perform field inspections and document findings with briefs and photos.
• Troubleshoot issues and develop practical field solutions.
• Communicate with homeowners to resolve concerns professionally.
• Coordinate and oversee repairs while upholding quality standards.
• Manage service timelines with urgency and follow-through.
• Maintain organization and communication with internal teams.

Skills

Leadership experience

General repair

Independent work

Customer conflict resolution

Written communication

Own tools

Valid driver’s license

Reliability

Job description

Service / Warranty Technician

At Home Genius Exteriors, we’re on pace to reach $500M in Annual Revenue in just 7 years on the market and we’re seeking an experienced, well-rounded Service/Warranty Technician to join our growing team. We are looking for professionals who are proactive, resourceful, and capable of handling a wide variety of residential repair and service needs independently.

The ideal candidate has previous business ownership, management, or supervisory experience and takes pride in solving problems quickly and professionally.

What You’ll Do

• Complete residential service and warranty repairs across a variety of exterior home improvement products
• Perform detailed field inspections and document findings with professional written briefs and photos
• Troubleshoot issues and develop practical solutions in the field
• Communicate directly with homeowners to resolve concerns professionally and efficiently
• Coordinate and oversee repairs while maintaining high quality standards
• Manage service timelines with urgency and proactive follow-through
• Maintain strong organization and communication with internal teams

What We’re Looking For

• Previous business ownership, management, or supervisory experience strongly preferred
• Strong general repair and troubleshooting abilities across multiple trades
• Ability to work independently with minimal oversight
• Experience handling customer conflict resolution professionally
• Strong written communication skills for inspection summaries and reporting
• Must provide own tools
• Reliable transportation and valid driver’s license required
• Strong sense of accountability, urgency, and professionalism

Ideal Candidate Traits

• Solutions-focused mindset
• High attention to detail
• Strong leadership presence
• Comfortable making decisions independently
• Fast turnaround and follow-through oriented

Schedule

• Monday–Friday
• Typical hours: 8:00 AM – 5:00 PM

Compensation

• $70,000 Base + Bonuses
• Long-term growth opportunities available