Warranty & Service Resolution Specialist

Palm Harbor Homes; Fort Worth (TX); On-site; USD 34,000 - 44,000; Full time

Job summary

Cavco is seeking a Customer Service Representative to handle inquiries, process orders, and assist customers with warranty information and product details. You will communicate with customers by phone or in person, document interactions, and help resolve issues promptly to support brand loyalty.

Required are a high school diploma and 2–4 years of related experience. Bilingual English/Spanish is a plus but not required. Strong communication, accuracy, and teamwork are essential in this role.

Qualifications

• High school diploma and 2–4 years of relevant experience.
• Bilingual English/Spanish a plus, not required.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Refers complaints of product or service failure to appropriate departments for investigation.
• Coordinates customers' service needs with other departments as required to ensure customer service.
• May receive orders, resolve complaints about billing, and explain how to use product or service

Skills

Customer service

Bilingual English/Spanish

Education

High School Diploma

Job description

Cavco is seeking a Customer Service Representative to handle inquiries, process orders, and assist customers with warranty information and product details. You will communicate with customers by phone or in person, document interactions, and help resolve issues promptly to support brand loyalty.

Required are a high school diploma and 2–4 years of related experience. Bilingual English/Spanish is a plus but not required. Strong communication, accuracy, and teamwork are essential in this role.