Customer Service Representative

Cavco Industries; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Cavco Industries in Fort Worth, TX is seeking a customer service representative to take calls, provide information about products and warranties, and resolve customer concerns in a timely manner. The role supports ongoing loyalty and brand protection, working to ensure accurate records and prompt resolution of issues.

Ideal candidates have 2-4 years of related experience, a high school diploma, and strong communication skills.

Qualifications

• 2-4 years of relevant customer service experience
• Bilingual English/Spanish a plus, not required

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services
• Resolve customers' service or billing complaints
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Complete contract forms, prepare change of address records, or issue service discontinuance orders
• Refer unresolved customer grievances to designated departments for further investigation

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school diploma

Job description

The production service team ensures customer issues are addressed to the customer’s satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.

Customer service representatives take customer calls and work to resolve customer issues and concerns with Cavco’s warranties and commitments.He/she assists customers with understanding their product purchase.Senior specialists have a mastery of skills and knowledge regarding service operations and customer support. This role works independently executing specific and at times complex process steps under continuous quality review and coaching as needed.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Refers complaints of product or service failure to appropriate departments for investigation.
• Coordinates customers' service needs with other departments as required to ensure customer service.
• May receive orders, resolve complaints about billing, and explain how to use product or service

Minimum Qualifications:

• High school diploma and 2 - 4 years of relevant, related experience
• Bilingual English/Spanish a plus, not required

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.