Customer Support & Warranty Specialist

Cavco Industries; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Cavco Industries in Fort Worth, TX is seeking a customer service representative to take calls, provide information about products and warranties, and resolve customer concerns in a timely manner. The role supports ongoing loyalty and brand protection, working to ensure accurate records and prompt resolution of issues.

Ideal candidates have 2-4 years of related experience, a high school diploma, and strong communication skills.

Qualifications

• 2-4 years of relevant customer service experience
• Bilingual English/Spanish a plus, not required

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services
• Resolve customers' service or billing complaints
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Complete contract forms, prepare change of address records, or issue service discontinuance orders
• Refer unresolved customer grievances to designated departments for further investigation

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school diploma

Job description

Cavco Industries in Fort Worth, TX is seeking a customer service representative to take calls, provide information about products and warranties, and resolve customer concerns in a timely manner. The role supports ongoing loyalty and brand protection, working to ensure accurate records and prompt resolution of issues.

Ideal candidates have 2-4 years of related experience, a high school diploma, and strong communication skills.