Warranty Service Manager

David Weekley Homes; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance - Medical, Dental and

Vision

401k and discretionary match

Employee Stock Ownership Plan

Profit Sharing

New Home Discount for Team Member and/

Family

College Scholarship Program

Community Outreach

And more!

Job summary

David Weekley Homes is seeking a Warranty Service Manager to lead the post-construction phase and ensure homeowner satisfaction while upholding quality standards. You will manage the warranty process end-to-end, coordinating repairs with homeowners and subcontractors and maintaining detailed records in the warranty database.

This role requires strong communication, problem-solving, and the ability to handle challenging situations with professionalism.

Qualifications

• Strong communication skills with homeowners and trades.
• Experience handling warranty claims and post-construction service.
• Proven ability to resolve conflicts and de-escalate situations.
• Demonstrated capacity to manage multiple tasks and priorities.
• Calm, professional demeanor in confrontational scenarios.
• Proactive follow-up and thorough documentation practices.
• Excellent time management and organizational abilities.
• Capable of working independently and in a team environment.

Responsibilities

• Engage with homeowners in a friendly, professional manner to deliver exceptional experiences.
• Respond quickly and accurately to warranty concerns.
• Perform home visits to inspect issues and assess warranty eligibility.
• Coordinate and schedule warrantable repairs with contractors and homeowners.
• Maintain documentation of issues and resolutions for management review.
• Hold contractors accountable for results and ensure timely completion.
• Instruct customers on home maintenance and clarify non-warrantable items.
• Manage a budget and strive for high homeowner satisfaction.

Skills

Strong Communication

Warranty Experience

Problem Solving

Conflict Resolution

Calm Under Pressure

Follow Through

Time Management

Organizational Skills

Team Player

Job description

David Weekley Homes is currently seeking a Warranty Service Manager who excels in a fast-paced environment and is dedicated to delivering an exceptional customer experience for our homeowners.

Our Warranty Service Managers oversee the post-construction phase of our homes to ensure homeowner satisfaction and uphold David Weekley Home’s quality standards. They manage the warranty process from start to finish, addressing homeowner concerns, coordinating repairs, and ensuring that all work aligns with David Weekley Homes’ standards and warranty guidelines.

What You'll Do:

• Engage with homeowners in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
• Respond quickly, professionally, and accurately to homeowner warranty concerns
• Home visits to inspect issues and determine if the concern is eligible under warranty
• Work with homeowners and sub-contractors to resolve the issue quickly and correctly
• Conduct research with available resources to satisfy homeowner inquiries
• The ability to say "no" and overcome objections in a professional manner
• Coordinate and schedule all warrantable repairs with contractors and homeowners
• Follow-up, inspect, and ensure completion of all repairs
• Maintain daily recordings and documentation of issues and resolutions in the warranty database for management reviews
• Hold contractors accountable for results
• Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable
• Manage a budget
• Achieve high levels of homeowner satisfaction

Qualifications

• Strong Communication Skills
• Previous Warranty experience is preferred
• Ability to solve problems, alleviate conflicts, and de-escalate intense situations tactfully
• Must be able to deal with and remain calm in confrontational situations
• The ability to say "no" and overcome objections in a professional manner
• Follow up and follow through consistently to deliver outstanding service
• Have excellent time management, organizational, and scheduling skills
• Successfully multitask and prioritize
• Ability to work individually and as a team member

What We Offer:

• Health Insurance - Medical, Dental and Vision
• 401k and discretionary 8% match
• Employee Stock Ownership Plan
• Profit Sharing
• New Home Discount for Team Member and Family
• College Scholarship Program
• Community Outreach
• And more!

David Weekley Homes is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.