Warranty Experience Manager for Homes

David Weekley Homes; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health Insurance - Medical, Dental and Vision

401k with discretionary 8% match

Employee Stock Ownership Plan

Profit Sharing

Job summary

David Weekley Homes is looking for a Warranty Service Manager to deliver exceptional customer service for homeowners in Phoenix. This role involves overseeing the warranty process, conducting home visits to address issues, and ensuring high standards of homeowner satisfaction.

The ideal candidate will have excellent communication skills, the ability to manage budgets, and ideally some experience in home repairs. Join a winning team recognized by Fortune Magazine as one of the "100 Best Companies to Work For" multiple times.

Qualifications

• Positive attitude with excellent verbal communication and interpersonal skills.
• Show resilience under pressure and handle confrontational situations professionally.
• Self-starter with excellent time management and follow-up skills.

Responsibilities

• Engage with homeowners to deliver exceptional experiences.
• Respond to homeowner warranty concerns quickly and accurately.
• Conduct home visits to inspect issues and determine warranty eligibility.

Skills

Excellent verbal communication

Time management

Interpersonal skills

Job description

David Weekley Homes is looking for a Warranty Service Manager to deliver exceptional customer service for homeowners in Phoenix. This role involves overseeing the warranty process, conducting home visits to address issues, and ensuring high standards of homeowner satisfaction.

The ideal candidate will have excellent communication skills, the ability to manage budgets, and ideally some experience in home repairs. Join a winning team recognized by Fortune Magazine as one of the "100 Best Companies to Work For" multiple times.