Warranty & Service Coordinator

Total Media Solutions; Miami (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Total Media Solutions is seeking a detail-oriented professional to manage warranty and goodwill processes for our dealership network. You will develop formal policies, train staff, and handle claims from submission to reconciliation, ensuring customer satisfaction and compliance with policy guidelines.

You will act as the primary contact for customers and manufacturers, staying current on policy updates and providing timely, accurate guidance.

Qualifications

• High school diploma or equivalent required.
• Strong reading and comprehension skills.
• Excellent communication abilities with customers and colleagues.
• Ability to meet production and quality standards set by the company.

Responsibilities

• Establish a formal warranty/goodwill policy for the dealership.
• Submit qualified warranty claims promptly and accurately.
• Conduct trainings for dealership staff on warranty definitions and procedures.
• Stay current on warranty policies and procedures.
• Act as liaison between dealership and manufacturer regarding warranty concerns.
• Serve as customer contact to ensure understanding of warranty policies and timely responses.
• Oversee the warranty claims process from initial contact to reconciliation and customer satisfaction.

Skills

Excellent communication

Reading comprehension

Professional appearance

Production & quality standards

Team interaction

Education

High school diploma or equivalent

Job description

Total Media Solutions is seeking a detail-oriented professional to manage warranty and goodwill processes for our dealership network. You will develop formal policies, train staff, and handle claims from submission to reconciliation, ensuring customer satisfaction and compliance with policy guidelines.

You will act as the primary contact for customers and manufacturers, staying current on policy updates and providing timely, accurate guidance.