Warranty Representative

Musco Lighting; Oskaloosa (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Work-life balance

Continuous learning and professional development

Job summary

A leading lighting solutions company in Oskaloosa is hiring a Warranty Representative to manage warranty service orders and provide top-notch customer service. Candidates should have an Associates Degree or 3+ years in a related field, strong organizational and communication skills, and a knack for problem-solving. Join a team where meaningful work meets a culture of learning and flexibility.

Qualifications

• Minimum Associates Degree or 3+ years experience in related field.
• Ability to prioritize issues/projects with attention to detail.
• Enjoys working in a fast paced, ever-changing environment.

Responsibilities

• Review and interpret fixture information for customers.
• Manage the warranty service order process.
• Build contractor relationships for service work.

Skills

Strong organizational skills

Oral and written communication skills

Customer Service skills

Electrical/Controls knowledge

Problem-solving skills

Proficiency with Microsoft Word and Excel

Education

Associates Degree in a technical or business related field

Job description

Overview

The Musco Warranty department has an opening for a Warranty Representative at our Oskaloosa office. If your experience aligns with the qualifications outlined below, we look forward to hearing from you!

Essential Criteria

• Minimum Associates Degree in a technical or business related field, or 3+ years experience in related field.
• Electrical/Controls knowledge a plus.
• Ability to prioritize issues/projects; strong organizational skills with attention to detail; multi-task.
• Strong oral and written communication skills, including good phone skills.
• Experience working and negotiating with contractors.
• First-rate Customer Service skills, Team, and Goal oriented.
• Enjoys working in a fast paced, ever-changing environment.
• Effective analysis and problem-solving skills.
• Proficiency with Microsoft Word and Excel and familiarity with internet and app programs.
• Ability to research and report findings.

Roles And Responsibilities

• Review and interpret information related to fixtures provided by field systems daily and relay information to customers within the next business day pertaining to their system status.
• Contact customer for initial follow-up support and manage the Call Report/Service Order process for fulfilling the Musco warranty expectation for the customer.
• Prioritize warranty service orders in your assigned region, and determine service needs to hire Musco technician or hire local service contractor to complete the work.
• Build relationships and databases of local contractors for service work.
• Maintain contact with customers and contractors related to timing and warranty work completion, with use of different communication methods and apps.
• Analyze and report potential issue trends (repeated issues) with product or internal systems to management in warranty, sales, engineering, production, product development, quality for further review.
• Make business decisions on best practices to complete work with financial implications and timing involved.
• Other duties as assigned.

Other Special Requirements

• Some travel required for training purposes and building contractor base.

Who Is Musco

Musco, a privately held company since 1976, is the global leader in sports and large-area lighting solutions, with projects in 135 countries. Headquartered in Oskaloosa, Iowa, Musco employs more than 1,800 team members worldwide.

Team Culture And Partnerships

At Musco, we offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time. As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide. If giving back resonates with you, learn more about our partnerships.

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