Warranty & Reliability Engineer - Data-Driven Quality Leader

NSK; Ann Arbor (MI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Full medical

401(k) matching

Vacation and holidays

Life insurance

Growth opportunities

Job summary

NSK Americas is seeking a Warranty Engineer to lead warranty analysis, failure investigations and reliability improvements. The role focuses on data-driven problem solving, cross-functional collaboration, and communicating findings to customers and leadership.

Occasional travel to manufacturing sites or customer locations may be required. The position emphasizes strong data skills and corrosion/cause analysis within an office and lab setting.

Qualifications

• Bachelor's degree in engineering or related field.
• Minimum 5 years of warranty, reliability, or product engineering experience.
• Strong data analysis and statistical skills.
• Experience with databases such as SQL or Access.
• Familiarity with CQI-14 Automotive Warranty Management.
• Excellent technical writing and communication skills.
• Experience in automotive or high-volume manufacturing environments.
• Experience working with OEM customers.
• Advanced statistical analysis tool experience.

Responsibilities

• Prepare technical reports and present findings to leadership and customers for warranty field quality returns.
• Perform root cause investigations from vehicle, claims, history and lab data.
• Provide technical guidance to engineers and technicians on observations and measurement methods.
• Apply quality tools such as FTA, PDCA, and process documentation.
• Review analysis sheets for accuracy and logical consistency.
• Propose actions to reduce warranty claims and improve share rate.
• Lead or support root cause analysis for warranty returns and field failures.
• Develop and maintain technical relationships with customers.

Skills

Data analysis

Statistical skills

Root cause analysis

Technical writing

Customer interaction

SQL / Access

Education

Bachelor's degree in engineering or related field

Tools

SQL

Access

Job description

NSK Americas is seeking a Warranty Engineer to lead warranty analysis, failure investigations and reliability improvements. The role focuses on data-driven problem solving, cross-functional collaboration, and communicating findings to customers and leadership.

Occasional travel to manufacturing sites or customer locations may be required. The position emphasizes strong data skills and corrosion/cause analysis within an office and lab setting.