Warranty & Reliability Engineer — Data-Driven Problem Solver

NSK Corporation; Ann Arbor Charter Township (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) match

Generous vacation

Life insurance

Job summary

NSK Corporation seeks a Warranty Engineer to lead warranty analysis, root cause investigations, and reliability improvements to ensure product performance and customer satisfaction. The role emphasizes data-driven problem solving, strong communication, and collaboration with design, manufacturing, and field teams.

The ideal candidate brings advanced data analysis capabilities, experience with warranty systems, and a track record in automotive or high-volume manufacturing environments.

Qualifications

• Bachelor's degree in engineering or related field.
• Minimum 5 years of relevant warranty, reliability, or product engineering experience.
• Experience in root cause analysis and failure investigation.
• Strong data analysis and statistical skills.
• Experience with databases such as SQL or Access.
• Familiarity with CQI-14 Automotive Warranty Management.
• Excellent technical writing and communication skills.
• Experience in automotive or high-volume manufacturing environments.
• Experience working with OEM customers.
• Familiarity with warranty systems and field return processes.
• Advanced statistical analysis tool experience.

Responsibilities

• Prepare technical reports and present findings to internal leadership and customers.
• Combine observations from vehicle and claim information, program history, warranty performance, and laboratory analysis for root cause investigations.
• Provide technical assistance to engineers/technicians on observations and measurement methods.
• Use quality tools such as FTA, PDCA, and process documentation.
• Review analysis sheets for accuracy, consistency, and logic.
• Propose and implement actions to reduce claims and warranty share.
• Support and occasionally lead root cause analysis for warranty returns and field failures.
• Develop and maintain technical relationships with customers.
• Collaborate with cross-functional teams across applications, design, manufacturing, quality, purchasing, supplier development, sales, and finance.
• Analyze warranty data trends to identify systemic issues and drive corrective actions.
• Develop and maintain databases, queries, and reporting tools for analysis.
• Apply statistical analysis techniques to evaluate product performance.
• Drive continuous improvement initiatives and monitor warranty trends for escalation.

Skills

Root cause analysis

Data analysis

Statistical skills

Technical writing

Communication skills

OEM experience

Automotive manufacturing

Cross-functional collaboration

Quality mindset

Education

Bachelor's degree in engineering

Tools

SQL

Access

Job description

NSK Corporation seeks a Warranty Engineer to lead warranty analysis, root cause investigations, and reliability improvements to ensure product performance and customer satisfaction. The role emphasizes data-driven problem solving, strong communication, and collaboration with design, manufacturing, and field teams.

The ideal candidate brings advanced data analysis capabilities, experience with warranty systems, and a track record in automotive or high-volume manufacturing environments.