Warranty Quality Leader, Senior - Complex Issue Resolver

McGough; Roseville (MN); On-site; USD 120,000 - 190,000; Full time

Job summary

McGough is seeking a Senior Quality Manager - Warranty to lead the warranty program across the enterprise and guide complex post-construction issues. The role focuses on applying warranty Standard Work consistently, driving root-cause analyses, and sharing learnings to strengthen the Quality Management System and project planning.

This senior technical leadership position requires extensive construction knowledge, executive communication, and collaboration with Operations, Risk Management,

Qualifications

• Bachelor's degree in Construction Management, Engineering, Architecture, Building Science, or related field.
• 12+ years of progressively responsible commercial construction experience in Quality, project management, field operations, technical services, construction consulting, claims, or related disciplines.
• Demonstrated experience investigating and resolving complex construction deficiencies, failures, or warranty conditions.
• Strong knowledge of commercial construction methods, drawings, specifications, inspection/testing, commissioning, project documentation, turnover, and warranty obligations.
• Experience leading cross-functional technical problem-solving and root-cause analysis.
• Strong executive communication and technical writing skills with the ability to work effectively with Operations leadership, attorneys, Risk Management professionals, consultants, trade partners, and project teams.
• Ability to manage sensitive or disputed matters with objectivity, sound judgment, and discretion.
• Valid driver's license and ability to travel to project and Operating Unit locations as required.
• Proficiency with Microsoft Office Suite, Bluebeam, Procore, SharePoint, and project management software.

Responsibilities

• Serve as the enterprise subject matter expert for McGough's warranty process and associated Standard Work.
• Train Operating Unit Quality personnel, project leadership, and other stakeholders on warranty procedures, responsibilities, documentation, and escalation requirements.
• Verify consistent implementation through audits, sampling, management reviews, and trend analysis; identify gaps and coordinate corrective actions with Operating Unit leadership.
• Establish clear expectations for investigation, escalation, technical evaluation, documentation, resolution, and closure of significant warranty matters.
• Maintain enterprise visibility of significant, recurring, aging, or high-risk warranty issues while preserving Operating Unit and project-team ownership of routine warranty execution.
• Lead or coordinate technical investigations and review drawings, specifications, submittals, inspection/testing records, commissioning information, and other project documentation necessary to understand the issue.
• Coordinate internal SMEs, consultants, designers, manufacturers, trade partners, and other technical resources as needed.
• Develop fact-based resolution strategies defining investigation requirements, corrective actions, responsibilities, timelines, verification, and closure.
• Assist teams in distinguishing symptoms from underlying design, installation, coordination, material, technical, or process causes.

Skills

Critical thinking

Investigative judgment

Creative problem solving

Executive communication

Technical writing

Relationship building

Influence without authority

Multitasking

Attention to detail

Initiative

Integrity & confidentiality

Value adding interactions

Education

Bachelor's degree in Construction Management, Engineering, Architecture, Building Science, or related field

Tools

Procore

Bluebeam

SharePoint

Microsoft Office

Job description

McGough is seeking a Senior Quality Manager - Warranty to lead the warranty program across the enterprise and guide complex post-construction issues. The role focuses on applying warranty Standard Work consistently, driving root-cause analyses, and sharing learnings to strengthen the Quality Management System and project planning.

This senior technical leadership position requires extensive construction knowledge, executive communication, and collaboration with Operations, Risk Management,