Warranty & Quality Analysis Lead

Stellantisfinancialservices; Michigan; On-site; USD 65,000 - 85,000; Full time

Job summary

Stellantisfinancialservices is seeking a Warranty Coordinator to manage warranty claims, assist customers, and coordinate with technicians, vendors, and plant teams. The role involves data collection, claim review, and driving root cause analysis to improve product quality and customer satisfaction.

Responsibilities include leading meetings, managing warranty analyses, communicating with dealers, and ensuring compliance with warranty specifications.

Qualifications

• Bachelor's Degree or higher from an accredited university.
• Majors: Mechanical Engineering, Electrical Engineering.
• Other four year engineering or technology degrees with relevant experience considered.

Responsibilities

• Attend/ Lead Short Loop Meetings.
• Attend Field Early Warning (FEW) meetings on engine programs.
• Warranty analysis (QNA, PRAS, WIS, QEC, NEI, FEW, FFB, MQVR, Dealers).
• Primary contact for vehicle assembly plant concerns or complaints.
• Call dealers to investigate customer complaints and request part returns.
• Coordinate RCAManage issue tracking with plant GIMs for warranty issues.
• Lead crossfunctional teams to identify defects and prevent future issues.
• Initiate Kaizens for projects/actions on behalf of the team.
• Participate in engine teardown reviews and QC reviews at QEC.
• Assist in Root Cause analysis for engine replacements and gather information from customers.

Skills

Strong communication

Analytical skills

English proficiency

Relationship building

Attention to detail

Education

Bachelor's Degree in Mechanical Engineering or Electrical Engineering

Job description

Stellantisfinancialservices is seeking a Warranty Coordinator to manage warranty claims, assist customers, and coordinate with technicians, vendors, and plant teams. The role involves data collection, claim review, and driving root cause analysis to improve product quality and customer satisfaction.

Responsibilities include leading meetings, managing warranty analyses, communicating with dealers, and ensuring compliance with warranty specifications.