Warranty Data & Quality Issues Analyst

Stellantis Financial Services; Sterling Heights (MI); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Stellantis Financial Services in Sterling Heights is seeking a Quality Data Analyst to support warranty issue identification and communication with field teams. You will analyze warranty claim data, research issues, and craft clear documentation to aid engineers and suppliers in locating root causes and implementing containment actions.

This role demands strong data analysis, MS Office proficiency, and the ability to present executive summaries; you will work with cross-functional teams,

Qualifications

• BS in Engineering, Engineering Technology or related technical degree.
• 1+ years of experience as an analyst or in a related field.
• Ability to interact with all levels of the organization.
• Strong oral, written, presentation and organizational skills.
• Ability to translate technical data into executive summary formats.
• Experience with cross-functional teams developing powertrain manufacturing processes.
• Knowledge of advanced problem-solving and data analysis to identify root causes.
• Knowledge of cost studies and strategic planning.
• Microsoft Office intermediate or advanced.
• Willingness to work off-shift hours and weekends as needed.

Responsibilities

• Analyze warranty claim data
• Perform analysis of warranty data to identify trends, emerging issues, and focus areas
• Fast Track parts to appropriate locations to provide samples and/or examples of the condition under investigation
• Research issues using available tools
• Create documentation (Transmittals/GIMs) describing the vehicle issue
• Provide information to teammates to understand and resolve the issue
• Maintain Transmittal updates based on input from Engineers
• Ensure criteria are met for Transmittal closure
• Chart data to define issues and progress
• Participate in issue resolution processes and closure
• Achieve KPI's established
• Communicate with dealers to understand vehicle issues and dealer repair actions
• Represent the Voice of the Customer to platform teams
• Interface with other Quality areas and Engineering through ad-hoc analysis

Skills

Analytical

Interpersonal skills

Executive summary translation

Cross-functional teamwork

Communication

Presentation

Problem solving

Data analysis

Education

BS in Engineering/Engineering Technology or related technical degree

Tools

Microsoft Office

Job description

Stellantis Financial Services in Sterling Heights is seeking a Quality Data Analyst to support warranty issue identification and communication with field teams. You will analyze warranty claim data, research issues, and craft clear documentation to aid engineers and suppliers in locating root causes and implementing containment actions.

This role demands strong data analysis, MS Office proficiency, and the ability to present executive summaries; you will work with cross-functional teams,