Warranty Operations Leader: Strategy & Claims

Stellantis NV; Auburn (AL); On-site; USD 125,000 - 170,000; Full time

Job summary

Stellantis NV in Auburn, Alabama seeks a strategic Warranty Manager to lead warranty excellence for North America Technical Services. You will shape a unified warranty strategy integrating operations, engineering, and dealer support to improve customer satisfaction.

The role balances strategic leadership with hands-on execution, emphasizing data-driven decisions, policy consistency, and continuous improvement across the warranty ecosystem.

Qualifications

• Bachelor’s degree in Engineering, Automotive Technology, Data Science, Business Management, or related field.
• Minimum 10 years of warranty/service operations experience including leadership.
• Experience leading cross-functional teams across engineering, quality, IT, dealer support, and third-party partners.

Responsibilities

• Develop and execute a comprehensive warranty strategy aligned with business objectives.
• Lead Warranty Operations: claim adjudication, systems maintenance, and dealer communications.
• Manage warranty policy, budget, and Warranty Contact Center operations.
• Oversee vendor contracts and third-party performance to meet KPIs.
• Provide guidance on warranty policies to internal and external stakeholders.
• Collaborate with quality engineering, field ops, and dealer support to identify warranty trends.
• Drive FFV-focused customer experience improvements and standardized best practices.
• Create dashboards and reports to support executive decision-making.

Skills

Warranty strategy

Cross-functional leadership

Program management

Data analysis

Customer experience

Vendor management

Process improvement

KPIs & metrics

Stakeholder engagement

Audits & compliance

Education

Bachelor's degree in Engineering or related field

Master’s degree preferred

Tools

Excel

PowerPoint

Copilot / Microsoft 365

Job description

Stellantis NV in Auburn, Alabama seeks a strategic Warranty Manager to lead warranty excellence for North America Technical Services. You will shape a unified warranty strategy integrating operations, engineering, and dealer support to improve customer satisfaction.

The role balances strategic leadership with hands-on execution, emphasizing data-driven decisions, policy consistency, and continuous improvement across the warranty ecosystem.