Warranty Manager & Operations Support

Truck and Trailer Specialties, Inc.; Dutton (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

HRA Balance

Life Insurance

Voluntary Insurance Options

Annual Raises

Biannual Bonuses

401k Match

Paid Time Off

Referral Bonus

Job summary

Truck and Trailer Specialties, Inc. is seeking a Warranty Manager and Operations Support to oversee warranty claims and support the shop's daily functions. You will process claims, verify distributor requirements, and post credits while coordinating with suppliers.

This role requires mechanical aptitude, the ability to work independently, and strong communication. You will train customers, calibrate spreaders, and support sales across multiple locations, with standard 7am–5pm shifts and

Qualifications

• High school diploma or equivalent required.
• Mechanical experience in a shop environment preferred.
• Must pass pre-employment screening and have a valid driver's license.

Responsibilities

• Process warranty claims
• Verify distributor warranty requirements
• Post credits received for warranty claims
• Follow up with distributors regarding unpaid claims
• File warranty documentation and keep warranty records organized
• Build Pneulogic controls for Dutton and Howell locations
• In-house salter calibrations of Dicky John and Rexroth controllers
• Program and assemble InPower switching
• Train customers on spreader control calibrations and drop tests
• Troubleshoot and repair customer spreader controllers
• Assist Sales department in coordinating customer trainings
• Work in multiple locations as needed

Skills

Independent work

Microsoft Office

Company software

Truck build-up

CAN Bus

Public speaking

Customer training

Multitasking

Time management

Positive attitude

Driver's license

Mechanically inclined

Communication

Education

High school diploma or equivalent

Tools

Dicky John controllers

Rexroth controllers

InPower switching

Job description

Description

Our Benefits:

• Company-Paid Health Insurance
• Company-Funded HRA Balance
• Company-Paid Life Insurance
• Additional Voluntary Group Insurance Options
• Eligible For Annual Pay Increases
• Eligible For Bi-Annual Bonuses
• 3% Annual 401(k) Match
• Paid Time Off & Company Holidays
• $1,000 Employee Referral Bonus

Job Title:

Warranty Manager and Operations Support

Reports to:

Operations Manager

Department:

Operations

Job Summary:

Responsible for processing all warranty claims and records and assisting the operations team in the day-to-day functions of the shop.

Supervisory Responsibilities:

None

Duties/Responsibilities:

Support daily functions including, but not limited to:

• Process warranty claims
• Verify distributor warranty requirements
• Post credits received for warranty claims
• Follow up with distributors regarding unpaid claims
• File warranty documentation and keep warranty records organized
• Build Pneulogic controls for Dutton and Howell locations
• Responsible for all in house salter calibrations of Dicky John and Rexroth controllers
• Program and assemble InPower switching
• Train customers on spreader control calibrations and drop tests
• Troubleshoot and repair customer spreader controllers
• Assist Sales department in coordinating customer trainings
• Work in multiple locations as needed

Required Skills/Abilities:

• Ability to work alone with minimal or no supervision
• Working knowledge of basic office software (such as Microsoft Office)
• Working knowledge of company software and procedures
• General comprehension of and experience in the truck build-up process
• Knowledge of onboard truck computer controls including electrical multiplexing and CAN Bus systems
• Great attitude and ability to work with others
• Good communication skills, written and verbal
• Ability to multitask and has good organizational skills
• Detailed and goal oriented with effective time management skills
• Confident public speaking with the ability to train customers
• Mechanically inclined
• Valid driver’s license

Education and Experience:

• High school diploma or equivalent
• Mechanical related experience

Physical Requirements (representative but not exhaustive):

• Sitting, crouching, kneeling
• Manual finger dexterity
• Heavy lifting; 50 pounds or more
• Twisting, bending, reaching, and stretching
• Long periods of standing
• Exposure to shop noise and dust
• Exposure to moving mechanical parts and vehicles
• Exposure to hot and cold temperatures

Core Values:

• Integrity with a strong moral compass
• Exceptional work ethic with grit
• Team player attitude
• Innovation

Requirements

• Must be able to pass a pre-employment drug screen (including THC/marijuana), physical, and background check.
• Must have a current drivers license to move our vehicles.
• Must be able to work 7am-5pm shifts Monday through Friday and Saturdays as needed.

This job description does not list all the duties of the job. Employees may be asked by management to perform other duties as needed. The Company reserves the right to revise this job description at any time. This job description is not a contract for employment and does not infringe upon the Company’s employment at will.