Warranty Manager & Operations Support

Truck & Trailer Specialties, Inc.®; Caledonia (MI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Additional Voluntary Group Insurance

Annual Pay Increases

3% 401(k) Match

Paid Time Off & Company Holidays

$1,000 Employee Referral Bonus

Job summary

Truck & Trailer Specialties, Inc.® in Michigan is seeking a Warranty Manager and Operations Support to handle warranty claims and assist the shop’s daily operations. The role reports to the Operations Manager and supports multiple sites, ensuring accurate claims processing and meticulous recordkeeping.

The ideal candidate will have solid mechanical aptitude and proficiency with basic office software, with responsibilities including verifying warranty requirements, posting credits, and

Qualifications

• High school diploma or equivalent.
• Hands on mechanical experience in electrical and salt calibrations.
• Hands on mechanical experience in hydraulics is preferred.

Responsibilities

• Process warranty claims.
• Verify distributor warranty requirements.
• Post credits received for warranty claims.
• Follow up with distributors regarding unpaid claims.
• File warranty documentation and keep warranty records organized.
• Build Pneulogic controls for Dutton and Howell locations.
• Responsible for all in house salter calibrations of Dicky John and Rexroth controllers.
• Program and assemble InPower switching.
• Train customers on spreader control calibrations and drop tests.
• Troubleshoot and repair customer spreader controllers.
• Work in multiple locations as needed.

Skills

Microsoft Office

Company software

CAN Bus systems

Truck build-up process

Public speaking

Communication skills

Multitasking

Time management

Mechanical inclined

Driver's license

Education

High school diploma or equivalent

Tools

N/A

Job description

• Additional Voluntary Group Insurance Options
• Eligible For Annual Pay Increases
• 3% Annual 401(k) Match
• Paid Time Off & Company Holidays
• $1,000 Employee Referral Bonus

Job Title: Warranty Manager and Operations Support

Reports to: Operations Manager

Department: Operations

Job Summary: Responsible for processing all warranty claims and records and assisting the operations team in the day-to-day functions of the shop.

Supervisory Responsibilities: None

Duties/Responsibilities:

Support daily functions including, but not limited to:

• Process warranty claims
• Verify distributor warranty requirements
• Post credits received for warranty claims
• Follow up with distributors regarding unpaid claims
• File warranty documentation and keep warranty records organized
• Build Pneulogic controls for Dutton and Howell locations
• Responsible for all in house salter calibrations of Dicky John and Rexroth controllers
• Program and assemble InPower switching
• Train customers on spreader control calibrations and drop tests
• Troubleshoot and repair customer spreader controllers
• Work in multiple locations as needed

Required Skills/Abilities:

• Ability to work alone with minimal or no supervision
• Working knowledge of basic office software (such as Microsoft Office)
• Working knowledge of company software and procedures
• General comprehension of and experience in the truck build-up process
• Knowledge of onboard truck computer controls including electrical multiplexing and CAN Bus systems
• Great attitude and ability to work with others
• Good communication skills, written and verbal
• Ability to multitask and has good organizational skills
• Detailed and goal oriented with effective time management skills
• Confident public speaking with the ability to train customers
• Mechanically inclined
• Valid driver’s license

Education and Experience:

• High school diploma or equivalent
• Hands on mechanical related experience in electrical and salt calibrations
• Hands on mechanical related experience in hydraulics is preferred

Physical Requirements (representative but not exhaustive):

• Sitting, crouching, kneeling
• Heavy lifting; 50 pounds or more
• Twisting, bending, reaching, and stretching
• Long periods of standing
• Exposure to shop noise and dust
• Exposure to moving mechanical parts and vehicles
• Exposure to hot and cold temperatures

Core Values:

• Integrity with a strong moral compass
• Exceptional work ethic with grit
• Team player attitude

Requirements:

• Must be able to pass a pre-employment drug screen (including THC/marijuana), physical, and background check.
• Must have a current drivers license to move our vehicles.
• Must be able to work 7am-5pm shifts Monday through Friday and Saturdays as needed.