Warranty Manager

Ohiomarinecareers; Fairfield (OH); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) plan

Employee benefits

Résumé du poste

Hern Marine is seeking a full-time Warranty Manager to oversee manufacturer warranty claims and act as the primary liaison between customers, technicians, manufacturers, and dealership staff throughout the warranty process.

Responsibilities include managing claim documentation, submissions, approvals, and reimbursements while ensuring repairs meet manufacturer requirements. Competitive benefits accompany a long-standing, family-owned operation in Fairfield, OH.

Qualifications

• Valid driver’s license and clean driving record.
• Experience in warranty administration, marine service, dealership, or related fields.
• Strong understanding of repair orders, service documentation, parts, and warranty processes.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple claims and deadlines simultaneously.
• Strong written and verbal communication skills.
• Proficiency with dealer management systems and warranty portals.

Responsabilités

• Manages warranty claims from initial diagnosis through submission, approval, repair, and reimbursement.
• Reviews technician documentation and repair orders to ensure warranty requirements are met.
• Submits claims, prior authorizations, supporting documentation, and required information through manufacturer warranty systems.
• Communicates with manufacturers regarding claim approvals, additional documentation, denied claims, and warranty policies.
• Coordinates with technicians, service staff, and parts personnel to support timely warranty repairs.
• Tracks open claims, warranty parts, credits, payments, and reimbursements.
• Maintains accurate warranty records and organized documentation.
• Explains warranty coverage and claim status to customers clearly and professionally.
• Keeps current knowledge of manufacturer warranty policies, recalls, and campaigns.
• Identifies documentation/process issues that could delay claims or reduce reimbursement.
• Performs other duties as assigned.

Connaissances

Warranty administration

Marine service experience

Customer communication

Documentation & record keeping

Outils

Dealer management systems

Warranty portals

Description du poste

## Warranty ManagerHern Marine7341 Dixie Hwy Fairfield, OH 45014**Competitive compensation based on experience**Full-timeApply Now### Job detailsPAYCompetitive compensation based on experienceJOB TYPEFull-timeLOCATION7341 Dixie Hwy Fairfield, OH 45014POSTED1 week ago### Full description**Job Overview**Hern Marine is seeking a full-time Warranty Manager to oversee manufacturer warranty claims and serve as the primary liaison between customers, technicians, manufacturers, and dealership staff throughout the warranty process. This position manages claim documentation, approvals, submissions, follow-up, and reimbursement while helping ensure warranty repairs are completed accurately, efficiently, and in accordance with manufacturer requirements.Family-owned for 80 years, Hern Marine offers new and pre-owned boats, marine parts and accessories, and service for the recreational boating community. Hern Marine has built its business around long-term relationships with both its customers and employees. The company is committed to creating a workplace where employees can learn, grow, build their skills, have fun, and genuinely enjoy coming to work. In addition to offering competitive pay, Hern Marine offers health benefits, a 401(k) plan, and additional employee benefits.**Essential Duties and Responsibilities*** Manages warranty claims from initial diagnosis through submission, approval, repair, and reimbursement* Reviews technician documentation and repair orders to ensure warranty requirements are met* Submits claims, prior authorizations, supporting documentation, and required information through manufacturer warranty systems* Communicates with manufacturers regarding claim approvals, additional documentation, denied claims, and warranty policies* Coordinates with technicians, service staff, and parts personnel to support timely completion of warranty repairs* Tracks open claims, warranty parts, credits, payments, and outstanding reimbursements* Maintains accurate warranty records and ensures required documentation is complete and organized* Communicates warranty coverage, claim status, and repair information clearly and professionally to customers* Maintains current knowledge of manufacturer warranty policies, procedures, recalls, and service campaigns* Identifies documentation or process issues that could delay claims or reduce reimbursement* Performs other duties as assigned**Qualifications / Requirements*** Valid driver’s license* Previous warranty administration, marine service, dealership, or related experience* Strong understanding of repair orders, service documentation, parts, and warranty processes* Excellent organizational skills and attention to detail* Ability to manage multiple claims and deadlines simultaneously* Strong written and verbal communication skills* Ability to work effectively with customers, technicians, manufacturers, and dealership staff* Strong computer skills and ability to learn manufacturer warranty and dealer management systems* Ability to interpret warranty policies and apply requirements accurately* Marine or powersports industry experience preferred* Experience with manufacturer warranty portals or dealer management software preferred**Salary:** Competitive compensation based on experience