Warranty Inspection & Quality Lead

yokohama tire corporation; Cornelius (NC); On-site; USD 95,000 - 120,000; Full time

Job summary

Yokohama Tire Corporation seeks a Warranty Inspection Supervisor to oversee the claims process, enforce policy and supervise staff in data entry, inspection analysis and reporting. You will work with engineering and quality teams to address issues and improve processes.

Responsibilities include training inspectors, ensuring data integrity, and coordinating with dealers, government and industry groups. Travel may be required to support field operations and audits.

Qualifications

• 4-year technical or science degree or equivalent industry experience.
• 10+ years information systems and tire warranty knowledge.
• Sales, consumer affairs, or marketing experience is a plus.
• Ability to travel as necessary.

Responsibilities

• Enforces warranty policy and manages the claim processing system.
• Supervises data entry, inspection analysis and reporting staff.
• Assists in providing early warning of developing product quality issues to the Technical, Manufacturing & Quality Assurance staff in monthly quality review meetings.
• Assures all aspects of claims database are secure, and data is valid and controlled only for appropriate use.
• Interfaces with government and industry organizations and dealers for information exchange and inquiry.
• Provides tire inspection methods and standards, claims inspector training, and equipment and facility maintenance.
• Conducts routine claims cause and effect analysis, and instructs and provides training for Sales staffs.
• Interact with other stakeholders within the company to ensure that our customers are being properly supported.
• Communicate team activities, goals and objectives with other stakeholders in Field Engineering and with immediate management.
• Complete other tasks as required.

Skills

Tire condition mastery

Supervisory skills

Interpersonal skills

Computer systems knowledge

Communication skills

Statistics basics

Leadership experience

Education

Technical or science degree

10+ years information systems/warranty knowledge

Sales/marketing experience a plus

Travel willingness

Job description

Yokohama Tire Corporation seeks a Warranty Inspection Supervisor to oversee the claims process, enforce policy and supervise staff in data entry, inspection analysis and reporting. You will work with engineering and quality teams to address issues and improve processes.

Responsibilities include training inspectors, ensuring data integrity, and coordinating with dealers, government and industry groups. Travel may be required to support field operations and audits.