Claims Analyst II - Tire Industry QA & Claims

TBC Brands; United States; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) with company match

Generous paid vacation and paid time

Discounted tire purchasing

Employee assistance program

Long-term disability subsidy

Job summary

TBC Corporation is seeking a Claims Analyst II to join the Quality Assurance team. The role focuses on processing adjustment and product liability claims, ensuring accurate information and timely communication with customers and suppliers.

Responsibilities include supporting QA compliance, maintaining claim files, and assisting with projects such as tire audits and SOP updates to uphold service quality and policy adherence.

Qualifications

• Excellent communication and customer service skills.
• Must learn Adjustment Claims System and proper claims filing procedures for multiple suppliers.
• Must have good computer skills with basic office equipment usage.

Responsibilities

• Receives adjustment claims from customers and checks information for accuracy to improve likelihood of approval.
• Answers questions from customers about adjustment claims procedures and warranty challenges.
• Forwards adjustment claims with documentation to supplier and requests RGA numbers, freight, and additional documents; reconciles supplier credits/denials.
• Collaborates with Sales and Customer Service to resolve adjustment challenges, involving Senior Manager when needed.
• Maintains customer adjustment claim files according to record retention policies.
• Responds to product liability inquiries, files claims with suppliers, and facilitates communication between claimant and supplier.
• Monitors the dedicated Quality Assurance line to assist dealers/NTW/Big O or customers with warranty questions.
• Assists with project management and compliance tasks such as tire audit reviews and updating SOPs.

Skills

Communication

Customer Service

Attention to Detail

Multitasking

Calculator Basics

Job description

TBC Corporation is seeking a Claims Analyst II to join the Quality Assurance team. The role focuses on processing adjustment and product liability claims, ensuring accurate information and timely communication with customers and suppliers.

Responsibilities include supporting QA compliance, maintaining claim files, and assisting with projects such as tire audits and SOP updates to uphold service quality and policy adherence.