Warranty & Field Operations Coordinator

North Branch Construction, Inc.; Concord (NH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) plan

Dental insurance

Health insurance

Vision insurance

Paid time off

Professional development assistance

Tuition reimbursement

Referral program

Health savings account

Employee discount

Employee assistance program

Job summary

North Branch Construction, Inc. is seeking a Service Assistant to coordinate warranty service and field support across active and warranty projects. You will work with Superintendents, Project Managers, subcontractors, and clients on site.

The role covers scheduling warranty work, site investigations, QC inspections, doc updates, and closeout activities, with emphasis on timely resolutions and accurate record-keeping. In-person in Concord, NH with travel within New Hampshire to NBC job sites.

Qualifications

• Experience in construction, field operations, or project coordination.
• Strong communication with clients, subcontractors, and internal teams.
• Ability to manage multiple tasks and maintain accurate documentation.
• Comfortable working on active job sites and performing investigative fieldwork.
• Familiarity with QC processes, punch lists, and project closeout workflows is a plus.
• Drone experience is helpful but not required; training available.
• Problem-solving mindset with a willingness to jump in wherever needed.

Responsibilities

• Assist with scheduling and completion of warranty work.
• Coordinate service activities with subcontractors and clients in the warranty period.
• Meet subcontractors on-site to identify root causes.
• Update and maintain the Service Log to track issues and timelines.
• Follow up with clients to ensure satisfaction with completed work.
• Assist with small client projects for the company.
• Conduct exploratory demo work for projects in the design phase.
• Ensure punch lists and remaining items are completed after demobilization.
• Occasionally close out punch list work when a Superintendent is reassigned.
• Visit active projects to assess status and support field teams.
• Verify QC checklists are signed off by Superintendents and Project Managers.
• Assist Superintendents with QC inspections and issue resolution.
• Meet manufacturer representatives on-site for inspections and evaluations.
• Capture and distribute drone photos for marketing and field coordination.
• Train Field Administrators on QC prefills and other duties.
• Assist in testing new workflows, tools, and processes to identify bugs.

Skills

Construction experience

Field operations

Project coordination

Communication

Multitasking

Drone operation

Tools

Drone technology

Job description

North Branch Construction, Inc. is seeking a Service Assistant to coordinate warranty service and field support across active and warranty projects. You will work with Superintendents, Project Managers, subcontractors, and clients on site.

The role covers scheduling warranty work, site investigations, QC inspections, doc updates, and closeout activities, with emphasis on timely resolutions and accurate record-keeping. In-person in Concord, NH with travel within New Hampshire to NBC job sites.