Warranty & Diagnostics Technician

FR Conversions, Inc.; Westminster (MD); On-site; USD 30,000 - 47,000; Full time

Job summary

FR Conversions, Inc. is seeking two experienced Warranty & Diagnostics Technicians to support post-delivery quality for our fleet of ambulances, mini-buses, and mobility vans.

This senior, hands-on role requires diagnosing complex issues with minimal training and coordinating with Engineering, Quality, Production, and Warranty teams. Most work is on-site in Westminster with periodic field service; PDIs ensure issues are identified before delivery.

Qualifications

• Independent automotive or fleet technician with minimal supervision.
• Strong electrical diagnostics background with OEM and custom wiring.
• Ability to identify root causes and deliver durable repairs.
• Hands-on mechanical repairs across multiple vehicle platforms.
• ASE and welding certifications required; valid driver''s license.

Responsibilities

• Diagnose and resolve complex warranty issues on vehicles.
• Troubleshoot multi-system electrical wiring and harnesses.
• Perform mechanical repairs, welding, and fabrication.
• Document findings and corrective actions clearly.
• Support field service, on-call rotation, and travel up to 25%.

Skills

Independent technician

Electrical diagnostics

Root cause analysis

Welding & fabrication

Documentation of repairs

On-call travel

Education

ASE Certification

Welding certification

Tools

Diagnostic equipment

Welding equipment

OEM system tests

Job description

Description

Job Title: Warranty & Diagnostics Technician

Job Category: Full-time, Hourly Position

Schedule: Monday to Friday 8:00 a.m. to 4:30 p.m.

Position Overview

FR Conversions LLC is seeking two experienced Warranty & Diagnostics Technicians to support post-delivery quality and field service for our fleet of converted ambulances, mini-buses, and specialty mobility vans. This is a senior, hands-on technical role designed for individuals who can step into complex diagnostic and repair work with minimal training.

The Warranty & Diagnostics Technician serves as a technical problem-solver and escalation resource, responsible for diagnosing and resolving mechanical, electrical, and structural issues on low-volume, highly customized vehicles. This role requires comfort working without standard repair templates and the ability to troubleshoot systems where OEM platforms interface with custom electrical and mechanical upfits.

When not actively supporting warranty vehicles, this role performs Pre-Delivery Inspections (PDI) on completed stock units to ensure issues are identified and corrected before customer delivery—directly reducing downstream warranty events. Most work is performed on-site in Westminster, with field service required periodically based on customer need. PDI work is performed as needed to support delivery schedules and reduce future warranty events.

Key Responsibilities

• Independently diagnose and resolve complex mechanical, electrical, and structural warranty issues.
• Troubleshoot multi-system electrical issues involving OEM platforms, custom wiring, circuits, and harnesses.
• Perform hands-on mechanical repairs and adjustments.
• Execute welding repairs and fabrication within vehicle environments.
• Document diagnostic findings, root cause analysis, and corrective actions.

Field Service & On-Call Support

• Provide technical field support at customer locations.
• Participate in rotational on-call coverage.
• Travel up to approximately 25%.
• Communicate professionally with internal teams and customers.
• On-call support is rotational and primarily focused on triage and escalation, with in-person response required only when necessary.

Pre-Delivery Inspection (PDI) & Quality Support

• Perform comprehensive PDIs on completed stock vehicles.
• Verify proper operation of electrical and mechanical systems.
• Identify and correct issues prior to shipment.

Collaboration & Continuous Improvement

• Serve as a technical escalation point.
• Partner with Engineering, Quality, Production, and Warranty teams.
• Provide technical input and recommendations to support repair standards, warranty decisions, and long- term product improvements.

This Role Is a Strong Fit For Someone Who

• Enjoys diagnosing complex, non-repetitive problems and identifying true root cause.
• Is comfortable working independently and being trusted to make technical decisions.
• Takes pride in workmanship and long-term repair quality, not quick fixes.
• Communicates clearly with technical and non-technical partners.
• Prefers hands-on technical mastery over people management responsibilities.
• Is comfortable working in environments where every vehicle is slightly different and not every problem has a documented solution.

Screenings Required

• Pre-Employment Physical, Hearing and Drug Test
• Pre-Employment Respirator Fit Test
• A valid and current driver’s license is required; candidates must provide proof of renewal upon expiration.
• A clean driving record demonstrated through a motor vehicle record (MVR) check will be conducted prior to employment and annually thereafter.

Salary & Compensation

This is a full-time, hourly position with compensation aligned to experience, certifications, and technical capability. All salary and compensation packages at FR Conversions are subject to applicable labor laws, FR Conversions standard company policies, and payroll regulations, including taxes and withholdings.

Job Categorization

This position is a full-time, hourly, FLSA non-exempt role (SOC Code – 49-3023).

This position is designated as a Safety Sensitive position.

• A Safety Sensitive position at FR Conversions is subject to post-offer and random drug/alcohol screenings.
• All positions at FR Conversions are subject to at cause and post-incident drug/alcohol screenings.

Why Work With FR Conversions?

FR Conversions is a mission-driven company delivering high-quality, accessible, and life-saving transportation solutions. This role offers experienced technicians autonomy, complexity, and meaningful work without the constraints of flat-rate dealership environments.

Qualifications

Required Qualifications

• Demonstrated experience working as an independent automotive or fleet technician, capable of diagnosing and resolving complex issues with minimal supervision.
• Strong background in electrical diagnostics and troubleshooting, including OEM vehicle systems integrated with custom wiring, circuits, and harnesses.
• Proven ability to identify root cause, not just symptoms, and to execute durable, high-quality repairs.
• Hands-on mechanical experience performing repairs, adjustments, and modifications across multiple vehicle platforms.
• ASE Certification (current).
• Valid welding certification with practical experience performing weld repairs and fabrication within vehicle environments.
• Comfortable working with hand and power tools, diagnostic equipment, and non-standard vehicle configurations.
• Ability to clearly document findings, corrective actions, and repair outcomes.
• Willingness to support a rotational on-call schedule and travel up to approximately 25% to support field service needs.
• Valid driver’s license with acceptable driving record.

Preferred Experience

• Prior experience serving as a technical escalation resource or go-to technician for complex or recurring issues.
• Experience using OEM dealer systems such as DealerConnect for diagnostics, warranty documentation, or service workflows.
• Background supporting warranty, field service, or post-delivery repair operations.
• Experience working on low-volume, custom-built, or upfitted vehicles, such as ambulances, mobility vehicles, buses, or specialty fleets.
• Ability to read and interpret electrical schematics, wiring diagrams, and build documentation.
• Comfortable collaborating cross-functionally with Quality, Engineering, Production, and Warranty teams to improve reliability and reduce repeat issues.