Warranty & Customer Support Specialist — Mon–Fri, $23–$25

MTI Baths, Inc.; Buford (GA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Job summary

MTI Baths is seeking a Service Warranty Representative in Buford, GA to support customers with warranty inquiries and provide product information. Work schedule is Monday–Friday, 8:00 AM–5:00 PM with no weekends, offering a stable routine.

The role emphasizes resolving warranty claims, assisting customers, and coordinating replacements or repairs while learning MTI's product lines and standards. Competitive hourly pay with benefits and growth opportunities.

Qualifications

• 2+ years of customer service experience.
• Mechanically inclined and able to troubleshoot basic product issues.
• Clear communication via phone and email.

Responsibilities

• Assist customers with warranty inquiries and provide product information.
• Review and process warranty claims per guidelines.
• Troubleshoot product issues and provide resolution guidance.
• Advise on proper care and cleaning of MTI products.
• Collaborate with production, sales, and logistics to resolve issues.
• Coordinate product replacements or repairs as part of the warranty process.
• Stay informed on product specs and common issues to assist customers.

Skills

Customer service

Mechanical aptitude

Job description

MTI Baths is seeking a Service Warranty Representative in Buford, GA to support customers with warranty inquiries and provide product information. Work schedule is Monday–Friday, 8:00 AM–5:00 PM with no weekends, offering a stable routine.

The role emphasizes resolving warranty claims, assisting customers, and coordinating replacements or repairs while learning MTI's product lines and standards. Competitive hourly pay with benefits and growth opportunities.