Warranty Customer Support Specialist

Herff Jones; Warwick (CO); On-site; USD 29,000 - 32,000; Full time

Job summary

Herff Jones, based in Indianapolis, seeks a Warranty Customer Service Clerk to support warranty processing for rings, repairs, and related customer inquiries from Warwick, RI. The role emphasizes accuracy, timeliness, and clear communication with partners and customers.

The position requires handling Zendesk tickets, entering data, and coordinating with production for repairs or remakes, with a focus on customer satisfaction and efficient service delivery.

Qualifications

• High school diploma or GED required.
• Ability to read and write in English.
• Strong communication skills to assist customers and partners.
• Excellent organizational and record-keeping abilities.
• Proficient with computers.

Responsibilities

• Process ring warranty repairs from sales partners and customers ensuring orders are complete, timely, and accurate.
• Answer warranty department phone and email inquiries within KPI expectations.
• Open warranty packages from customers and input information into Zendesk.
• Edit hardcopies for production team receival.
• Monitor repair matrix locations and perform data entry for rings needing repair or remakes.

Skills

English proficiency

Customer service

Data entry

Organizational skills

Computer skills

Phone & email support

Education

High school diploma/GED

Tools

Zendesk

Job description

Herff Jones, based in Indianapolis, seeks a Warranty Customer Service Clerk to support warranty processing for rings, repairs, and related customer inquiries from Warwick, RI. The role emphasizes accuracy, timeliness, and clear communication with partners and customers.

The position requires handling Zendesk tickets, entering data, and coordinating with production for repairs or remakes, with a focus on customer satisfaction and efficient service delivery.