Warranty Customer Service Clerk

Herff Jones; Warwick (CO); On-site; USD 29,000 - 32,000; Full time

Job summary

Herff Jones, based in Indianapolis, seeks a Warranty Customer Service Clerk to support warranty processing for rings, repairs, and related customer inquiries from Warwick, RI. The role emphasizes accuracy, timeliness, and clear communication with partners and customers.

The position requires handling Zendesk tickets, entering data, and coordinating with production for repairs or remakes, with a focus on customer satisfaction and efficient service delivery.

Qualifications

• High school diploma or GED required.
• Ability to read and write in English.
• Strong communication skills to assist customers and partners.
• Excellent organizational and record-keeping abilities.
• Proficient with computers.

Responsibilities

• Process ring warranty repairs from sales partners and customers ensuring orders are complete, timely, and accurate.
• Answer warranty department phone and email inquiries within KPI expectations.
• Open warranty packages from customers and input information into Zendesk.
• Edit hardcopies for production team receival.
• Monitor repair matrix locations and perform data entry for rings needing repair or remakes.

Skills

English proficiency

Customer service

Data entry

Organizational skills

Computer skills

Phone & email support

Education

High school diploma/GED

Tools

Zendesk

Job description

Position Title: Warranty Customer Service Clerk

Location: Warwick RI

Starting Pay for position: $21.50

JOIN OUR TEAM!

About Herff Jones:

Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones’ products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones, please visit www.herffjones.com.

Your Opportunity:

The Herff Jones Customer Service team is looking for a Warranty Customer Service Clerk to join our HJ Family.

Here's How You Will Make an Impact:

This position includes responsibility for the processing of ring repairs from HJ Sales Partners and customers and insuring the completeness, timeliness and correctness of orders through Data Processing.

What You’ll Be Doing On A Daily Basis:

At Herff Jones we may have been around for 100 years, but we still have the mentality of a scrappy startup. For you, that means your job may grow and change over time. But don’t worry, we would never ask an employee to take on an assignment they didn’t already have the right skill sets they needed to succeed. As we see it for right now, however, here are the challenges that we want you to tackle:

• Answer incoming phone and emails inquiries for warranty department
• Answering Zendesk ticket inquiries within KPI expectations
• Opening warranty packages from customer
• Inputting warranty customer information into Zendesk upon receiving
• Editing of Hardcopies for production team to receive
• Monitoring of repair matrix locations
• Data entry for rings needing repair
• Data entry for rings needing to be remade

What You’ll Bring to the Table:

• High school diploma/ GED equivalent suggested.
• Ability to read and write in English is required.
• Strong communication skills: Communicating effectively with others to help identify and resolve any needs of the customer & partners.
• Excellent organizational and record keeping skills are critical.
• Proficient computers skills

Ability to establish priorities and work independently.

Physical Requirements:

• Daily activity includes but is not limited to lifting, carrying, sitting, grasping, reaching, standing, kneeling, walking, bending, twisting.
• Reading, communication, math.
• Working at a computer for extended periods of time.
• Ability to regularly lift/move up to 50lbs.
• Noise level in the work environment is usually moderate to above

Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.